Dynamic Business Analyst and Product Owner with over 5 years of experience driving process automation, digital transformation, and operational excellence in diverse industries, including banking and e-commerce. Proven ability to deliver data-driven solutions that improve efficiency by up to 75%, enhance customer satisfaction, and generate measurable cost savings of over $3.6M.
Adept at leveraging tools such as Tableau, Jira, and SQL to deliver actionable insights and optimize workflows. Skilled in Agile methodology, stakeholder management, and cross-functional collaboration, working closely with IT, operations, and executive teams to align business goals with innovative solutions. Demonstrated success in mentoring teams, streamlining complex processes, and leading strategic initiatives that drive business growth. Passionate about delivering exceptional customer experiences and fostering long-term value through forward-thinking solutions.
Key Achievements from Projects at First Bank of Nigeria
First Bank of Nigeria
Business Analyst/Product Owner | 2015 – 2019
Project: Central Bank of Nigeria's SME USD Fund Allocation Platform
Context
Key Achievements from Projects at First Bank of Nigeria