Summary
Overview
Work History
Education
Skills
Itskills
Language
References
Hobbies and Interests
Languages
Timeline
Generic

Temidayo Surunipo

Lagos

Summary

Experienced in customer engagement and client relationship management, I am a people-oriented Customer Service Representative and Administrative Officer with a keen eye for detail and a positive attitude. Strong multitasking and time management skills enable me to prioritize effectively and accomplish tasks efficiently. Career goal is to collaborate with colleagues to deliver efficient services that contribute to the growth of any organization. Quick learner and creative thinker, confident in ability to leverage these qualities to enhance overall strength of employing organization.

Overview

7
7
years of professional experience

Work History

Customer Care Representative and Office Enumerator

NAGIS - SFTAS (Nasarawa Geographic Information Ser
03.2021 - 11.2023

1. Conduct surveys, interviews, or data collection activities to gather information.
2. Accurately record and update data, maintaining confidentiality and security.
3. Identify and correct errors or discrepancies in data, ensuring accuracy.
4. Organize and maintain files, records, and databases, both physical and digital.
5. Provide administrative support, answering phone calls, and performing other office tasks as needed.

Administrative Assistant (Volunteer)

Cosmic Resources and Multiservice Limited
11.2020 - 01.2021
  • Maintained a high level of professionalism and competence in every client transaction, acted as the point of contact for internal and external clients, utilized effective problem solving and time management skills in client service operations, organized and scheduled appointments, answered calls, developed and maintained a filing system, liaised with executive and senior administrative assistant to handle requests and queries from senior managers.

Administrative Assistant

T.K. Fashion World
10.2019 - 07.2020
  • Provided advice on purchasing products or services, managed calendar and meeting management, managed phones, emails, and all correspondence.

Teacher (Volunteer)

God Mercy Nursery & Primary School
09.2016 - 05.2017
  • Taught all areas of the primary curriculum, created daily lesson plans, conducted classroom discussions, administered and graded tests, assigned and reviewed homework, completed individual pupil assessments, planned, prepared, and presented lessons that catered for the needs of the whole ability range within the class, used keen observation skills to assess each pupil in the classroom, charted behaviors and developed disciplinary programs to handle disruptive or unruly behavior, assessed the progress of students' understanding of topics and their progress to determine if they are learning at an acceptable level and pace, motivated pupils with enthusiastic and imaginative presentation whilst maintaining discipline, prepared and marked work to facilitate positive pupil development, provided feedback to parents and guardians on a pupil's progress.

Education

Bachelor of English and Literary Studies -

Lagos State University
01.2018

Secondary School Certificate -

Secondary School
01.2011

Certificate in Desktop Publishing -

Computer school
01.2007

Skills

  • Excellent written and verbal communication skills
  • Problem Solving skill with Creative thinking
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and creative problem-solving skills
  • Strong organizational skills with the ability to multi-task
  • Can handle a large volume of calls with very good phone etiquette
  • Knowledge of Office management system and procedures

Itskills

Proficiency in Microsoft Office including Word, Excel, Outlook, Teams, and Planner

Language

English and Yoruba

References

  • Dr. Ojo Olorunleke, Dept. of English, Lagos State University, Ojo
  • Dr. (Mrs.) Racheal Bello, Dept. of English, Lagos State University, Ojo

Hobbies and Interests

Networking, Travelling, Reading, and Volunteering.

Languages

English
Full Professional
Yoruba
Native or Bilingual

Timeline

Customer Care Representative and Office Enumerator

NAGIS - SFTAS (Nasarawa Geographic Information Ser
03.2021 - 11.2023

Administrative Assistant (Volunteer)

Cosmic Resources and Multiservice Limited
11.2020 - 01.2021

Administrative Assistant

T.K. Fashion World
10.2019 - 07.2020

Teacher (Volunteer)

God Mercy Nursery & Primary School
09.2016 - 05.2017

Bachelor of English and Literary Studies -

Lagos State University

Secondary School Certificate -

Secondary School

Certificate in Desktop Publishing -

Computer school
Temidayo Surunipo