Temilayo Kayode
Edmonton,Canada
Summary
Results-driven management professional with over nine years of experience in operations, technology, and customer service. Proven success in enhancing team productivity and streamlining processes within fast-paced environments. Strong communication, leadership, and problem-solving skills complement expertise in business development and stakeholder engagement. Committed to driving operational excellence and implementing strategic initiatives to support organizational goals across diverse industries.
Overview
10
10
years of professional experience
Work History
E-Commerce Delivery Manager
Voila by Sobeys
Edmonton, Alberta
2025.01 - Current
- Direct daily e-commerce dispatch operations, ensuring orders are fulfilled on time.
- Oversee drivers, emphasizing excellence in all operational aspects.
- Optimize operational processes through strategic utilization of performance data.
- Handle escalations, ensuring timely resolution of challenging delivery concerns.
- Assessed essential performance indicators, detected workflow obstacles, and implemented continuous improvement strategies to upgrade service standards.
Collections Officer
Canada Revenue Agency
Edmonton, Alberta
2021.04 - 2024.12
- Handled delinquent account portfolios while focusing on high-risk cases to reduce losses.
- Developed repayment plans through analysis of delinquent payment causes to support recovery efforts.
- Maintained comprehensive documentation for audits and regulatory compliance.
- Implemented solutions that improved operational outcomes and exceeded set goals.
- Fostered stakeholder connections by clearly conveying information about financial responsibilities.
Management Assistant
Enterprise Rent-A-Car
Edmonton, Alberta
2019.07 - 2020.07
- Managed organizational processes to enhance efficiency in sales performance, client relations, and administrative workflows.
- Coordinated frontline and backline administrative tasks with precision.
- Administered contracts, validated invoices, and authorized payments effectively.
- Focused marketing efforts on car dealerships, insurance companies, and large corporate accounts.
Communications & Logistics Coordinator
SkipTheDishes Inc
Winnipeg, Manitoba
2018.10 - 2019.06
- Ensured seamless support for Couriers throughout their shifts.
- Mediated disputes focusing on enhancing collaboration with couriers for Skip’s initiatives.
- Pro-actively supervised network performance across Skip's delivery zones.
- Leveraged proprietary tools to enhance network performance.
Supervisor/Team Lead (Courier Success)
SkipTheDishes Inc
Winnipeg, Manitoba
2017.03 - 2018.10
- Coordinated logistics for food delivery operations across North America.
- Managed daily distribution of agents across various workgroups.
- Conducted staff training sessions to enhance team performance.
- Directed live operations and managed new courier job advertisements.
- Maintained accountability by implementing structured agent documentation processes.
Courier Recruitment Specialist
SkipTheDishes Inc
Winnipeg, Manitoba
2015.10 - 2017.03
- Onboarded top candidates after professional screening among food courier applicants in North America.
- Coordinated the integration process for couriers in newly served regions across North America.
- Ensured optimal assistance for couriers via multiple communication channels.
- Utilized platforms such as Zendesk and Shift Planning to communicate critical updates to couriers.
Growth Sales Specialist/Restaurant Relationship Rep
SkipTheDishes Inc
Winnipeg, Manitoba
2015.08 - 2015.10
- Negotiated pricing and fees with restaurant CEOs to foster partnership agreements.
- Utilized phone and email for professional communication with restaurant and business owners regarding services.
- Executed effective follow-ups on both active and inactive leads to ensure consistent engagement.
- Implemented restaurant delivery infrastructure across multiple cities in North America.
Education
Advanced Post-Graduate Diploma - Technology Management
Red River College
Winnipeg, Manitoba04.2016
Bachelor of Arts - Mass Communication
Babcock University
Ilishan-Remo, Nigeria06.2014
Skills
- Effective Strategic Communications
- Operational Efficiency Management
- Team Leadership & Cross Functional Collaboration
- Workflow Improvement Initiatives
- Crisis Communication & Issues Management
- Compliance Management
- Stakeholder Collaboration
- Data-Driven Decision Making
Languages
English, Full Professional
Languages
English
Full Professional
References
References available upon request.
Timeline
E-Commerce Delivery Manager
Voila by Sobeys
2025.01 - Current
Collections Officer
Canada Revenue Agency
2021.04 - 2024.12
Management Assistant
Enterprise Rent-A-Car
2019.07 - 2020.07
Communications & Logistics Coordinator
SkipTheDishes Inc
2018.10 - 2019.06
Supervisor/Team Lead (Courier Success)
SkipTheDishes Inc
2017.03 - 2018.10
Courier Recruitment Specialist
SkipTheDishes Inc
2015.10 - 2017.03
Growth Sales Specialist/Restaurant Relationship Rep
SkipTheDishes Inc
2015.08 - 2015.10
Advanced Post-Graduate Diploma - Technology Management
Red River College
Bachelor of Arts - Mass Communication
Babcock University