Temilade Odusanya
Calgary ,Nigeria
Summary
Experienced Office Management and Administration Professional, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Manager
Longbridge Technologies
01.2020 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Trained employees in company and regulatory compliance requirements to promote conformance
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Effectively and Efficiently managed the administrative team in Lagos, Akure and the company's Subsidiary (Wawooh)
- Made travel arrangements for staff member
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Interpreted management directives to define and document administrative staff processes
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Improved office operations by automating client correspondence, record tracking and data communications
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Relationship Manager
Longbridge Technologies
02.2019 - 01.2020
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Worked with various departments to facilitate communication and deliver personalized solutions to customers
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Managing relationships with clients in the Financial sector
- Conducting customer interviews
- Identifying and communicating clients needs
- Ensuring client satisfaction
- Resolving customer issues and concerns
- Developing and implementing marketing strategies to grow the customer base
- Timely management of contracts and outsourced staffs.
Executive Administrative Assistant
Longbridge Technologies
02.2018 - 01.2019
- Applied effective time management techniques to meet tight deadlines
- Strengthened communication skills through regular interactions with others
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Worked closely with CEO and COO by managing budgets, scheduling appointments and organizing itinerary
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Established administrative work procedures to track staff's daily tasks
- Completed forms, reports, logs and records to quickly handle all documentation for Human Resources.
Business Development Manager
Lights And Bathrooms
03.2015 - 01.2018
- Gained strong leadership skills by managing projects from start to finish
- Demonstrated strong organizational and time management skills while managing multiple projects
- Managed time efficiently in order to complete all tasks within deadlines
- Learned and adapted quickly to new technology and software applications
- Collaborated with sales and marketing departments to support business objectives and client acquisition
- Participated and actively engaged in strategy meetings with other shareholders
- Researched and identified opportunities for account growth, account penetration and market expansion
- Created lists of potential customers based on regional markets and assigned sales tasks to team of over employees
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Organized promotional events and interacted with community to increase sales volume
- Prepared sales presentations for clients showing success and credibility of products
- Exercised leadership capabilities by successfully motivating and inspiring others
- Identified issues, analyzed information and provided solutions to problems
- Strengthened communication skills through regular interactions with others.
Sales Executive
Adam And Eve
02.2013 - 02.2015
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Analyzed past sales data and team performance to develop realistic sales goals
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Preparing weekly and monthly reports
- Giving sales presentations to a range of prospective clients.
Outlet Ambassador
GlaxoSmithKline
12.2010 - 02.2013
- Identified issues, analyzed information and provided solutions to problems
- Passionate about learning and committed to continual improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Delivered services to customer locations within specific timeframes
- Consistently demonstrate the GSK Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals
- Drive brand loyalty through being knowledgeable about all GSK loyalty programs and consistently informing customers of each program
- Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales
- Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions
- Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer's individual style
- Promote awareness and growth of the GSK brands by introducing customers to additional brand channels
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines
- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
Education
Bachelor Of Science - Economics
University of Lagos
Lagos, NigeriaNational Diploma - Science Laboratory Technology
Yaba College of Technology
Lagos, Nigeria08.2015
Skills
- Business Administration
- Database Administration
- Project Management
- Process Improvement
- Strategic Planning
- Expense Reporting
- Account Reconciliation
- Credit and Collections
- HR Support
- Travel Coordination
- Critical Thinking
- Office Management
- Workflow Planning
- Staff Management
- Administrative Support
- Data Management
- CRM Software
- Policy and Procedure Modification
- Operational Standards
- Scheduling
- Bookkeeping
Certification
- PMP Project Management Professional
- Strategic leadership and Management
Timeline
Administrative Manager
Longbridge Technologies
01.2020 - Current
Relationship Manager
Longbridge Technologies
02.2019 - 01.2020
Executive Administrative Assistant
Longbridge Technologies
02.2018 - 01.2019
Business Development Manager
Lights And Bathrooms
03.2015 - 01.2018
Sales Executive
Adam And Eve
02.2013 - 02.2015
Outlet Ambassador
GlaxoSmithKline
12.2010 - 02.2013
Bachelor Of Science - Economics
University of Lagos
National Diploma - Science Laboratory Technology
Yaba College of Technology
- PMP Project Management Professional
- Strategic leadership and Management