Temi Dairo
AB
Summary
Experienced IT Support Analyst with over10 years of proven expertise in IT support and systems administration. Adept at proactively identifying and resolving critical system issues, ensuring smooth operations and enhanced productivity. Known for effectively communicating complex technical concepts to end users. Seeking a challenging IT position to leverage technical skills and experience in driving business technology objectives.
Overview
12
12
years of professional experience
Work History
IT System Administrator
IRC Inuvik (Inuvialuit Regional Corporation)
09.2022 - Current
- Maintain and ensure the reliable operation of computer systems, network servers, and virtualization platforms
- Troubleshoot hardware/software errors and manage virtual servers
- Perform regular backups and implement data protection processes
- Lead desktop and helpdesk support to resolve equipment issues efficiently
IT Support Analyst
UFA Calgary
11.2019 - 09.2022
- Installed and configured LAN/WAN systems, ensuring network connectivity
- Diagnosed software and hardware issues and provided solutions to minimize downtime
- Conducted root cause analysis to prevent future risks
- Managed system configurations and change management processes
IT Support Analyst
Strathcona Tweedsmuir School
11.2018 - 10.2019
- Provided network administration and system monitoring to ensure reliability
- Installed and deployed desktop computers, servers, and network equipment
- Collaborated with cross-functional teams to deliver high-quality application solutions
IT Support Analyst
NIRICO Systems Inc.
07.2016 - 10.2018
- Deployed and supported Windows, MacOS, Android, and iOS platforms
- Documented incidents and resolutions in tracking systems
Analyst Corporate Support
Canadian Pacific
02.2013 - 06.2016
- Managed Active Directory user accounts and provided technical support for meetings
- Managed incident escalations and provided technical support to internal customers
- Monitored user groups and permissions using Active Directory
- Executed recovery procedures during system disruptions to restore services
Education
Cybersecurity Certificate Program -
University of Texas
Austin, Texas2023
Data Analysis & Business Intelligence Systems -
ERP Technical College, Calgary, AB
Calgary, AB2021
ORACLE Technology Track Program - Management & IT Training
Toronto College of Technology, Toronto, ON
Toronto, ON2012
Bachelor of Computer Applications -
College of East London, London
United Kingdom2009
Skills
- Customer Focus & Satisfaction
- Project Management
- Help Desk Management
- Incident Documentation
- Testing & Troubleshooting
- Application Administration
- Systems & Network Upgrades
- Windows & Mac Platforms
- Network Connectivity & Support
- Business Process Optimization
Timeline
IT System Administrator
IRC Inuvik (Inuvialuit Regional Corporation)
09.2022 - Current
IT Support Analyst
UFA Calgary
11.2019 - 09.2022
IT Support Analyst
Strathcona Tweedsmuir School
11.2018 - 10.2019
IT Support Analyst
NIRICO Systems Inc.
07.2016 - 10.2018
Analyst Corporate Support
Canadian Pacific
02.2013 - 06.2016
Cybersecurity Certificate Program -
University of Texas
Data Analysis & Business Intelligence Systems -
ERP Technical College, Calgary, AB
ORACLE Technology Track Program - Management & IT Training
Toronto College of Technology, Toronto, ON
Bachelor of Computer Applications -
College of East London, London
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