Temi Balogun
Toronto,ON
Summary
Versatile Product Manager with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Project Coordinator (CO-OP)
Relamco
10.2022 - 12.2022
- Managed a team of 5 Business Analysts and successfully developed a sales dashboard for the organization
- Supervised the market research done for Relamco's internal process improvement and provided recommendations
- Presented regular progress reports on activities to the company's partner.
Integration Engineer
Ericsson
02.2019 - 06.2022
- End-to-end management of data management systems for the largest telecom providers across Africa with subscriber bases of over 120 million users
- Performed Root Cause Analysis on all cases in scope, and documented results for senior management
- Conducted end-to-end acceptance tests to verify 100% node functionality after integration and evaluate the system's compliance with the business requirements
- Onboarded new colleagues with technology and tools, while providing coaching for IP certificate exam preparation with a 100% peer success rate.
Application Support Engineer
Ericsson
06.2017 - 11.2018
- Developed and optimized a subscription-based Video-On-Demand (VOD) service created by Ericsson and Airtel
- Trained 90% of the customer helpdesk agents on the organization's products and services
- Created test plans, conducted and prioritized test cases, and documented software defects using a bug-tracking system to achieve zero-percent downtime
- Conducted weekly test sessions with the DevOps team to maintain quality performance.
Education
Postgraduate Certificate - IT Business Analysis
03.2022 - 02.2023
GPA: 4.0
Bachelor of Engineering - Computer Systems Engineering
09.2010 - 06.2015
Skills
System Administration
Data Visualization
Troubleshooting
Machine Learning
SQL Queries
Project Management
Testing
Scripting
C# and Python programming
Analytical Problem Solving
Integration
Data Reporting
Leadership And Achievements
- Cambrian College Presidents Honor Roll | 2023
- Google Associate Cloud Engineer | 2023
- Lean Six Sigma White Belt Certificate | 2022
- General Electric Academic Scholarship ($4500) | 2019
- Ericsson Certified Associate - IP Networking | 2016
- Volunteer | New Nigerian Foundation | 2015
- Cisco Certified Network Associate | 2013
- Head Boy | Atlantic Hall School | 2008-2009
Others
- Community Advisor, Campus Living Centers, 04/2023, Present
- Resident Advisor, Campus Living Centers, 09/2022, 04/2023
Timeline
Project Coordinator (CO-OP) - Relamco
10.2022 - 12.2022
Cambrian College of Applied Arts And Technology - Postgraduate Certificate, IT Business Analysis
03.2022 - 02.2023
Integration Engineer - Ericsson
02.2019 - 06.2022
Application Support Engineer - Ericsson
06.2017 - 11.2018
University of Bath - Bachelor of Engineering, Computer Systems Engineering
09.2010 - 06.2015