Payroll Compliant Practitioner - National Payroll Institute
Project Management Professional - PMI
Scrum master - Scrum Alliance Organization
Tax Service Administrator - Canada Revenue Agency
Summary
Exceptional Payroll, time entry and LEM Administrator with background in finance, Tax services, Oil and Gas and the transportation industry seeking to provide administrative, accounting and payroll support to the Supply chain, Human resources or finance department.
Skills
Account reconciliation
Labor Equipment Material Billing
Tax form proficiency
Computer skills / MS Office
Payroll policies and procedures
Accounts payable
Record-keeping
Federal and state tax regulations
Data entry processing and Analysis
Reporting and documentation
Calculating deductions
Resolving payroll problems
Project Management
Compliance Management
Regulatory understanding
Open enrollment coordination
Work History
Tier 2 Tax Services and Benefit Administrator
Canada Revenue
01.2024 - Current
Lead and oversee Tier-2 tax service operations, providing strategic direction and guidance to ensure efficient and effective delivery of services.
Analyze and interpret complex tax laws, regulations, and policies to provide expert guidance and support to taxpayers, tax professionals, and internal stakeholders.
Manage escalated tax issues and disputes, leveraging advanced knowledge and judgment to reach equitable resolutions while upholding compliance with relevant tax legislation.
Conduct in-depth research using advanced resources, including legislation, jurisprudence, and industry best practices, to provide comprehensive explanations and recommendations on complex tax matters.
Collaborate with cross-functional teams and subject matter experts to identify and address systemic issues, streamline processes, and enhance service quality and efficiency.
Develop and implement training programs and materials for Tier-2 agents to enhance their expertise in tax law, procedures, and systems, fostering a culture of continuous learning and professional development.
Monitor and analyze trends and metrics related to tax inquiries and service delivery, identifying areas for improvement and implementing proactive strategies to optimize service effectiveness and taxpayer satisfaction.
Provide expert guidance on administration of various benefit programs, including Canada Child Benefit, GST rebates, COVID-19 emergency benefits, Old Age Security (OAS), and Canada Pension Plan (CPP), ensuring accurate processing and compliance with program requirements.
Manage complex tax form processing, including tax returns, adjustment requests, and electronic service facilitation through My Account, ensuring accuracy, timeliness, and adherence to regulatory guidelines.
Oversee taxpayer profile management and preference updates, ensuring accuracy of personal information and communication preferences to facilitate seamless service delivery and correspondence.
Labor, Equipment & Material Billing Coordinator
Trans Canada Energy – Coastal Gas link Project WP3-East and Central
06.2023 - 12.2023
Prepare and review invoices for labor, equipment, and material services provided by contractors and suppliers for the Coastal GasLink Pipeline Project, a 670 km natural gas pipeline that runs from Dawson Creek to Kitimat, B.C
Process payments and reconcile accounts with contractors and suppliers in a timely and accurate manner
Maintain and update billing records and databases using SAP and Oracle software
Generate and analyze billing reports and data using Excel and PowerPoint
Communicate and coordinate with internal and external stakeholders, such as project managers, engineers, accountants, auditors, customers, and vendors
Ensure compliance with contractual terms and conditions, tax regulations, and industry standards
Played a key role in the successful execution of the Coastal Gas Link Pipeline Project, a major initiative for TC Energy
Assisted in various aspects of head contract management, including commercial correspondence, specifically tailored to the needs of the Coastal Gas Link Pipeline Project
Drafted variation claims and contributed to the administration of subcontracts related to the project
Reviewed subcontractor claims and invoices for accuracy and compliance within the context of the Coastal Gas Link Pipeline Project
Ensured that head contract obligations were adhered to by relevant contractors and subcontractors involved in the project
Facilitated stakeholder understanding and adherence to contractual obligations, with a focus on project-specific requirements
Participated in training and supported Commercial Management and Supply Chain weekly meetings, with a direct impact on project planning and execution
Managed SharePoint reporting and data storage specific to the Coastal Gas Link Pipeline Project
Developed strong relationships with contractors and subcontractors involved in the project, fostering collaboration and smooth project execution
Promoted TC Energy Company core values within the project team and contributed to a culture committed to meeting HSEQ objectives specific to the Coastal Gas Link Pipeline Project
Provided recommendations for process and system efficiency improvements, with a focus on enhancing project performance
Supported the Commercial team in achieving contractual obligations and project/tender objectives, particularly within the Coastal Gas Link Pipeline Project context
Examined contract documents, prepared, negotiated, and settled commercial deviations/clarifications in line with Business's Commercial Principles, with a direct impact on the project's success
Managed the letting of subcontract packages and provided contract administration from start to final completion, specifically for the Coastal Gas Link Pipeline Project
Maintained up-to-date and high-quality records, correspondence, and documents for auditing and claims purposes, ensuring transparency and accountability within the project
Prepared progress reports and other documents as requested by your manager within agreed timeframes, providing project stakeholders with accurate and timely information
Participated in and assisted in cost-control processes, directly contributing to project cost management and control
Demonstrated excellent communication and organizational skills with exceptional attention to detail, essential for the successful execution of complex projects like the Coastal Gas Link Pipeline Project
Prioritized tasks using effective time management skills, ensuring project milestones were met on time
Showed commercial acumen, knowledge, and understanding of contracts and contract conditions, particularly tailored to the needs of the Coastal Gas Link Pipeline Project
Exhibited knowledge of project management (PMP) and quality assurance, with a focus on project-specific requirements
Possessed proficient working knowledge of MS Suite and SharePoint, essential for project-specific reporting and data management.
Tier-2 Tax Service Agent
Canada Revenue Agency
01.2021 - 06.2023
Provide expert assistance on complex tax matters to taxpayers and professionals.
Resolve escalated tax issues efficiently, ensuring compliance with regulations.
Conduct thorough research to deliver accurate explanations and recommendations.
Collaborate with teams to enhance service delivery and address systemic issues.
Process benefits including Canada Child Benefit, GST rebates, and COVID-19 emergency benefits.
Handle tax form processing and electronic service facilitation via My Account.
Assist taxpayers with profile updates and preference management.
Provide guidance on tax implications of bankruptcy, consumer proposals, capital gains, and capital losses.
Offer expertise on tax implications of Old Age Security (OAS) and Canada Pension Plan (CPP), including reduction of tax at source.
LEM (Labor Equipment & Material) Payroll clerk/Billing site Administrator
Acuren Inc, (Location CNRL Horizon / Shell)
12.2018 - 03.2020
Fly in Fly out -Transport and rooming coordinator for in and out of province Technicians for (Horizon/Albian)
Uploaded daily LEM spreadsheets into CNRL LEM portal and rectified rejected LEM billing reports
Collated and prepared payroll data for over 150 employees during refinery shutdown operations
Complete reconciliation of Labor, Material and Equipment hours
Resolved discrepancies in submitted LEM report while interfacing with all stakeholders
Performed new employee onboarding, maintained employee data
Responsible for Excel based daily Manpower schedule maintenance
Responsible for collation and vetting of daily employee time sheet data for final approval by line manager and eventual data entry for Billing and Payroll processing
Reviewed all time entry data changes that affect unionized Payroll processing to ensure accuracy
Responsible for Union employee craft code/pay rate change management
Carried out payroll checks to identify missed payroll entries in collaboration with senior finance Administrator
Carried out equipment mob and demob
Process PAF, DAF, EAF
Carried out new employee onboarding
Tracked and verified completed work orders and created corresponding Labor equipment and material billing to contractor Macro Pipeline Inc
Gathered and reviewed daily timesheets for accuracy
Onboarded new employees in time reporting and payroll systems
Protected payroll operations and maintained employee confidence by keeping information private.
Site Administrator/ Payroll Clerk
First Canada ULC, (Location - Suncor)
01.2017 - 03.2018
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
Onboarded new employees in time reporting and payroll systems
Performed daily payroll data entry (employee time entry) for over 200 employees in preparation for Bi-weekly payroll
Tracked and applied overtime, sick time, vacation time and, statutory holiday rate of pay to payroll spreadsheet
Prepared Labor and Equipment Billing report sheet
Daily collation of employee time sheets, Scanning and conversion into pdf soft copy for storage in ShareFile
Maintained employee data privacy by effectively storing all paper copies of employee documentations according to document retention policies, guidelines, and processes
Created new employee profile and changed rate of pay in PeopleSoft (Personnel change notification)
Ensure that daily LEM reports are in accordance with project contract terms
Prepared employment letters that captured employee rate of pay date of hire and position
Reconciled bank registered with payroll spreadsheet
Created new employee profile in PeopleSoft ADP system
Sent final compilation of payroll time data to Management for approval
Proofread entire payroll spreadsheet to ensure that employee rates and time are accurately entered on time for processing of Biweekly payroll
Resolved and explained pay discrepancies for employees
Exported bi-weekly time entry data to HQ Accounting and Payroll unit for timely payroll processing
Organized and maintained payroll information by entering data, deleting errors, calculating, and collecting information
Processed rehires, transfers, terminations, garnishments, and withholdings
Established employee payroll files and updated existing files with new information
Protected payroll operations and maintained employee confidence by keeping information private
Received, filed, and processed paperwork and documents for on-boarding employees.
Inventory Claims Administrator
Drake Intl Sobeys secondment
09.2016 - 10.2016
Interfaced with all Sobeys, Safeway, and independent stores for claims and inventory processing
Reduced backlogs of untreated Heat tickets for real-time claims analysis
Extensively used SAP for inventory and claims return
Worked with Microsoft Office tools and used Outlook for mail correspondence.
Team Lead Central Dispatch
Ericsson
01.2010 - 07.2016
Conducted technical training and demonstrations to staff and teams on Windows 7, 8 and 10
Drafted and distributed statistical reports that summarized and analyzed network performance
Provided technical and support to internal network operation center and/or external on-site field engineers
Participated in planning and implementation of Central field maintenance and dispatch projects.
Education
Payroll legislation (PCL) -
Payroll fundamental - 1(PF1)
Payroll fundamental - 2(PF2) -
Project Management Professional Certification -
Project Management Institute
08.2022
Payroll Compliant Practitioner Certification -
Canadian Payroll Association
National Payroll Institute
05.2021
Financial Accounting Introduction -
Bow Valley College
Calgary, AB
02.2021
Certified Scrum Master -
Scrum Alliance Organisation
01.2018
BSC: Industrial Chemistry -
University of Benin
Edo State Nigeria
12.2004
Languages
English
Full Professional
Tools And Applications
CYRIS Flight booking Rooming Management
Power BI
SharePoint
Orissa VICTUS
MS Excel
LEM Management Portal
Northsands reservation portal
Work Force Management Click Scheduler
BMC Remedy – Trouble Ticket Management
System Center Configuration Manager
Microsoft Deployment Toolkit (MDT)
Procore construction management system
PeopleSoft
My Geotab GPS tracking system
Microsoft Office: word, PowerPoint, Excel
Windows XP to Windows 11
OSS-RC 2G/3G Ericsson
CSTS-09 certification
NetBoss integrated network management system operator
Certified Ericsson WCDMA Random access network troubleshooting
Certified Ericsson WCDMA Random access network Field Maintenance
Certified Ericsson IP/MPLS Networking professional
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Assistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du CanadaAssistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du Canada