Temaria Williams
San Francisco
Summary
Dedicated IT Support Specialist with 2+ years of experience in healthcare IT, specializing in troubleshooting, network administration, and security. Proven ability to provide exceptional first-level technical support to end-users, efficiently resolve hardware and software issues, and maintain compliance with security protocols. Proficient in ServiceNow ticketing system, Active Directory management, and customer-focused technical support. Seeking to leverage skills and experience in a Tier 1 Service Desk Technician role.
Overview
2
2
years of professional experience
Work History
Desktop Support Technician
Richmond Area Multi-Services (RAMS)
02.2024 - 12.2024
- Provided on-site IT support for Zuckerberg San Francisco General Hospital departments as a contractor for the Department of Public Health (DPH)
- Managed workstations, ensuring proper cable management, workstation installations, and e-waste disposal
- Utilized tools such as Microsoft Office 365, Microsoft Teams, SSCM, Asset Management, and ServiceNow to resolve technical issues efficiently
- Imaged, deployed, and supported Dell computers, HP/Fujitsu printers, and barcode scanners, ensuring end-user readiness
- Installed Checkpoint software to secure laptops before deployment, ensuring compliance with security protocols
- Coordinated with Dell Support for RMA processing, minimizing downtime by expediting repairs and replacements
- Utilized gpupdate script to refresh Group Policy settings, ensuring updated configurations and policy compliance
Advanced Help Desk Support Technician
Richmond Area Multi-Services (RAMS)
10.2022 - 03.2024
- Delivered hands-on IT support for MyAvatar (EHR) to healthcare staff at the Department of Public Health (DPH)
- Managed production incidents, coordinating with team members to ensure timely resolution and minimal service disruption
- Executed Active Directory password updates and Duo Two-Factor Authentication to maintain secure access
- Provided remote support via phone and email, delivering high-quality customer service and ensuring user satisfaction
- Documented troubleshooting steps and resolutions in ServiceNow, contributing to knowledge base development
- Assisted healthcare staff with accessing MyAvatar (EHR) and VMware Horizon Client, ensuring smooth login procedures and system access
Education
Bachelor of Science - Information Systems
San Francisco State University
San Francisco, CA06-2025
Skills
- Help Desk
- VMWare
- ServiceNow
- Operating systems
- Microsoft Windows
- Active Directory
- Software Troubleshooting
- Desktop Support
- Technical Support
- IT Support
- SCCM
- Virtualization technologies
- Security protocols
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: IT Support Specialist
Timeline
Desktop Support Technician
Richmond Area Multi-Services (RAMS)
02.2024 - 12.2024
Advanced Help Desk Support Technician
Richmond Area Multi-Services (RAMS)
10.2022 - 03.2024
Bachelor of Science - Information Systems
San Francisco State University
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