Tellina Grey-Nathan
DELMONTE
Oshawa,ON
17
years of professional experience
1
Certification
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Production Worker
1 Year 5 Months- Set up production lines with appropriate tools and equipment
- Adhered to company safety policies and procedures regarding proper food safety and sanitation
- Prepared and built food items according to standardized product specification
- Package fruits and vegetables according to specific orders
- Followed all safety protocols in the production area.
Senior Customer Service Officer
9 Years 6 Months- Provide support to supervisors and staff to develop the skills and capabilities of staff
- Provide basic counseling to staff who have performance related obstacles
- Monitor daily attendance
- Manage staff recruitment and selection process within the organization
- Assist in periodically training programmes within the organization
- Attend to customer's queries and action accordingly
- Reconcile customer's account
- Address customer issues via telephone and emails
- Supervise a minimum of 3 persons within the call center prese
- Oversee staff recruitment process
- Update and revise job descriptions
- Resolve employee relations issues
- Update and maintain HR databases
- Coordinated staff recruitment and interviews
- Planned and conducted staff orientation.
Assistant Administrator
1 Year 3 Months- Daily club cash reconciliation
- Ensuring staff adhere to company standards and procedures
- Weekly staff payroll and approved staff holiday entitlement
- Assist Duty Manager in new staff induction and disciplinary procedures
- Monitor office supplies and placed orders when necessary
- Responsible for the opening and closing of the club
- Responded to staff and customer complaints via telephone or on-the-spot situations.
Education
BACHELOR'S DEGREE IN BUSINESS STUDIES: MARKETING
ADVANCE DIPLOMA IN BUSINESS MANAGEMENT
DIPLOMA IN BUSINESS ADMINISTRATION
CERTIFICATE SUPERVISORY MANAGEMENT
Skills
Punctual and Dependable
Adheres to Good Manufacturing (GMP)
Fast-Paced Environment
Assembly Procedures
Team Collaboration
Quality Inspections
Precision and Attention to Detail
Food Assembly and Product Packaging
Complex Problem-Solving
Shipment Preparation
Assembly Protocols
Workplace Cleanliness
Time Management
Process Optimization
Assembly Line Expertise
Cross-Training Abilities
Attention to Detail
Deadline Compliance
Organizational Skills
Following Instructions
Positive Attitude
Teamwork and Coordination
Strong Work Ethic
Production Processes Knowledge
Forklift Operation
Product Inspection
Incident Reporting
Safe Machine Operation
Root Cause Analysis Participation
Machine Operation
Equipment Maintenance
Precision Measurement
Electrical Safety
Equipment Troubleshooting
Equipment Calibration
Quality Inspection
Certification
- CPR & First Aid Training
- General Manufacturing Practices Training
- Cold Stress & Safe Training
- Health and Safety Awareness Training
- WHMIS Training
- Certificate in Management Information Systems
- Certificate in Food Hygiene
Languages
English
Full Professional
Accomplishments
- Certificate in Management Information Systems
- Certificate in Disability Discrimination Awareness (DDA)
- Certification in Foundation Health & Safety
Hobbies and Interests
- Travelling
- Gospel music
References
Available upon request
Timeline
Production Worker
DELMONTE
09.2022 - 02.2024Read More
Senior Customer Service Officer
MAILPAC SERVICES LIMITED
11.2012 - 05.2022Read More
Assistant Administrator
RIVA BINGO LIMITED
05.2007 - 08.2008Read More
London College of Management
BACHELOR'S DEGREE IN BUSINESS STUDIES: MARKETING
Read More
London College of Management
ADVANCE DIPLOMA IN BUSINESS MANAGEMENT
Read More
London College of Management
DIPLOMA IN BUSINESS ADMINISTRATION
Read More
Institute of Production and Management (IMP) Jamaica
CERTIFICATE SUPERVISORY MANAGEMENT
Read More