Tellina Grey-Nathan
Oshawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Production Worker
DELMONTE
09.2022 - 02.2024
- Set up production lines with appropriate tools and equipment
- Adhered to company safety policies and procedures regarding proper food safety and sanitation
- Prepared and built food items according to standardized product specification
- Package fruits and vegetables according to specific orders
- Followed all safety protocols in the production area.
Senior Customer Service Officer
MAILPAC SERVICES LIMITED
11.2012 - 05.2022
- Provide support to supervisors and staff to develop the skills and capabilities of staff
- Provide basic counseling to staff who have performance related obstacles
- Monitor daily attendance
- Manage staff recruitment and selection process within the organization
- Assist in periodically training programmes within the organization
- Attend to customer's queries and action accordingly
- Reconcile customer's account
- Address customer issues via telephone and emails
- Supervise a minimum of 3 persons within the call center prese
- Oversee staff recruitment process
- Update and revise job descriptions
- Resolve employee relations issues
- Update and maintain HR databases
- Coordinated staff recruitment and interviews
- Planned and conducted staff orientation.
Assistant Administrator
RIVA BINGO LIMITED
05.2007 - 08.2008
- Daily club cash reconciliation
- Ensuring staff adhere to company standards and procedures
- Weekly staff payroll and approved staff holiday entitlement
- Assist Duty Manager in new staff induction and disciplinary procedures
- Monitor office supplies and placed orders when necessary
- Responsible for the opening and closing of the club
- Responded to staff and customer complaints via telephone or on-the-spot situations.
Education
BACHELOR'S DEGREE IN BUSINESS STUDIES: MARKETING -
London College of Management
06.2008
ADVANCE DIPLOMA IN BUSINESS MANAGEMENT -
London College of Management
12.2007
DIPLOMA IN BUSINESS ADMINISTRATION -
London College of Management
12.2006
CERTIFICATE SUPERVISORY MANAGEMENT -
Institute of Production and Management (IMP) Jamaica
05.2000
Skills
- Punctual and Dependable
- Adheres to Good Manufacturing (GMP)
- Fast-Paced Environment
- Assembly Procedures
- Team Collaboration
- Quality Inspections
- Precision and Attention to Detail
- Food Assembly and Product Packaging
- Complex Problem-Solving
- Shipment Preparation
- Assembly Protocols
- Workplace Cleanliness
- Time Management
- Process Optimization
- Assembly Line Expertise
- Cross-Training Abilities
- Attention to Detail
- Deadline Compliance
- Organizational Skills
- Following Instructions
- Positive Attitude
- Teamwork and Coordination
- Strong Work Ethic
- Production Processes Knowledge
- Forklift Operation
- Product Inspection
- Incident Reporting
- Safe Machine Operation
- Root Cause Analysis Participation
- Machine Operation
- Equipment Maintenance
- Precision Measurement
- Electrical Safety
- Equipment Troubleshooting
- Equipment Calibration
- Quality Inspection
Certification
- CPR & First Aid Training
- General Manufacturing Practices Training
- Cold Stress & Safe Training
- Health and Safety Awareness Training
- WHMIS Training
- Certificate in Management Information Systems
- Certificate in Food Hygiene
Languages
English
Full Professional
Accomplishments
- Certificate in Management Information Systems
- Certificate in Disability Discrimination Awareness (DDA)
- Certification in Foundation Health & Safety
Hobbies and Interests
- Travelling
- Gospel music
References
Available upon request
Timeline
Production Worker
DELMONTE
09.2022 - 02.2024
Senior Customer Service Officer
MAILPAC SERVICES LIMITED
11.2012 - 05.2022
Assistant Administrator
RIVA BINGO LIMITED
05.2007 - 08.2008
BACHELOR'S DEGREE IN BUSINESS STUDIES: MARKETING -
London College of Management
ADVANCE DIPLOMA IN BUSINESS MANAGEMENT -
London College of Management
DIPLOMA IN BUSINESS ADMINISTRATION -
London College of Management
CERTIFICATE SUPERVISORY MANAGEMENT -
Institute of Production and Management (IMP) Jamaica
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