Telli Chapman

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Made meals

Provided personal care

Dishes and house chores

Ran errands

Provided medicine

Made appointments

Took client to appointments

• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Skilled at working independently and collaboratively in a team environment.
• Strengthened communication skills through regular interactions with others.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
• Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Managed high levels of call flow and responded to technical support needs.
• Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
• Assisted in rollout of new software features, ensuring customers understood and utilized them fully.
• Improved customer satisfaction scores with personalized technical support and follow-up.
• Reduced call handling time, implementing efficient diagnostic protocols.
• Configured and tested new software and hardware.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Used hand-held scanners to sort items into specific categories.
• Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
• Stacked items according to weights, sizes, types, and picking priorities.
• Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
• Operated pallet jacks to move large and heavy items for sorting.
• Inspected items for damage or defects before sorting as part of quality control process.
• Assessed and sorted items into containers or designated areas according to classification, size, and condition.
• Recorded and tracked items sorted to confirm accuracy.
• Utilized sorting systems to sort items fast and accurately.
• Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
• Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
• Facilitated smooth sorting process, effectively managing flow of items during peak periods.