Teke Laurastina
Montreal,QC
Summary
Goal-oriented Client Success Manager with a background in accounting adept at promoting customer loyalty, portfolio management and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 5 years of experience and take on challenging new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ACCOUNTING CORDINATOR/Client Success Manager
Aramark
02.2023 - Current
- Managed accounting team and delivered weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff
- Maintained accurate documentation regarding accounts receivables in accordance with company policies
- Established key relationships with team members, upper management, customers and partners through well-developed communication and interpersonal skills
- Reached out to customers to ascertain reasons for past-due accounts
- Contributed accounting expertise toward implementing business improvements
- Oversaw vendor activities and initiated plans to improve relationships and performance
- Tracked funds, prepared deposits, and reconciled accounts
- Diminished outstanding debts by analyzing accounts for issues.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
CLIENT SUPPORT/TECHNICAL MANAGER
Imperial Tobacco
06.2022 - 01.2023
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
- Developed suggestions for technical process improvements to optimize
- Managed deliverable estimates, negotiated resource conflicts and allocated resources
- Communicated project status, delivering audience messages and change management with clients
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders
- Assisted product owners with prioritization of backlogs.
- Managed implementation of new technological improvements resulting in increased efficiency.
Client Success Manager
WASPITO
01.2021 - 05.2022
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
ASSISTANT PROJECT MANAGER
Population Services International, PSI
03.2019 - 10.2020
- Developed and maintained project documentation for reliable records
- Generated weekly and monthly status reports for helpful progress tracking
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
- Supported senior managers and department leaders by completing projects and problem resolution within budgets and schedule demands
- Documented project progress to fulfill project requirements and establish traceability
- Planned, monitored and analyzed project costs to meet financial goals
- Updated customers and senior leaders on progress and roadblocks
- Identified and resolved risks to minimize project disruption
- Led team meetings to assess project progress and plan appropriately to meet delivery targets
- Devised and implemented attainable schedules, timelines and milestones for on-track projects
- Mentored and guided staff to enhance performance and exceed customer expectations
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Analyzed project performance data to identify areas of improvement.
Education
MBA - Management Science
University of Buea
12.2021
BBA - Business Management And Entrepreneurship
University of Bamenda
12.2018
Skills
- Client Relationship Management
- Communication
- Complaint Resolution
- Accounting System Monitoring
- Skilled in Oracle
- Accounts Receivable
- Team management
Certification
- Project Management Professional P.M.P
- Professional Scrum master (P.S.M 1)
Languages
English
Native or Bilingual
French
Full Professional
Timeline
ACCOUNTING CORDINATOR/Client Success Manager
Aramark
02.2023 - Current
CLIENT SUPPORT/TECHNICAL MANAGER
Imperial Tobacco
06.2022 - 01.2023
Client Success Manager
WASPITO
01.2021 - 05.2022
ASSISTANT PROJECT MANAGER
Population Services International, PSI
03.2019 - 10.2020
MBA - Management Science
University of Buea
BBA - Business Management And Entrepreneurship
University of Bamenda
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