Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tejvir Bajwa

Calgary,AB

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

IMPACT AUTO AUCTION
Calgary, AB
05.2019 - Current
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Developed and maintained courteous and effective working relationships.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on promotions to enhance sales.
  • Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Call Center Customer Service Specialist

ADT ALARM SYSTEM
CALGARY, AB
01.2017 - 12.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Answered up to 40 per hour incoming calls in busy, fast-paced global call center.
  • Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.

Call Center Manager

SHAW COMMUNICATION TELECOM SYSTEM
CALGARY, AB
01.2012 - 12.2017
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Maintained call center equipment in good working order to maximize productivity.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Dispatcher Coordinator

FAST WAY TRUCKING
CALGARY, AB
01.2015 - 12.2016
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Increased area coverage by 20 % through effective scheduling and detailed location monitoring.
  • Responded to over 60 daily caller requests with information about assistance and timeframes.
  • Handled day-to-day shipping and receiving overseeing more than 600 packages per day.
  • Led value-added customer service team that consistently over-delivered on customer expectations.

Education

Post Graduate - Integrated Computer Science

Mount Royal University
Calgary, AB
4 2011

Skills

  • Escalation support
  • International sales support
  • Order fulfillment
  • Sales expertise
  • Team Player
  • Volunteering
  • Conflict Resolution
  • Sales
  • Team Leadership
  • Budgeting

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Specialist

IMPACT AUTO AUCTION
05.2019 - Current

Call Center Customer Service Specialist

ADT ALARM SYSTEM
01.2017 - 12.2019

Dispatcher Coordinator

FAST WAY TRUCKING
01.2015 - 12.2016

Call Center Manager

SHAW COMMUNICATION TELECOM SYSTEM
01.2012 - 12.2017

Post Graduate - Integrated Computer Science

Mount Royal University

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Tejvir Bajwa