Tejpal Kailay

Summary

Proven leader with extensive experience at Pacific West System Supply Ltd, BC, adept in Operations Management and Relationship Building. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Excelled in fostering client relationships, leading to increased loyalty and profitability. Demonstrated expertise in business planning and project management, driving regional revenue growth and team development.

Overview

years of professional experience

Work History

Owner

Hamilton Plus Building Supply Ltd

02.2020 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Reduced operational risks while organizing data to forecast performance trends.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Branch Operations Manager

Commercial Construction Supply Ltd

10.2018 - 01.2020

Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Managed daily branch operations for optimal productivity and customer satisfaction.
Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Trained employees on proper procedures and strategies to improve productivity.
Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.

Regional Managing Director

Pacific West System Supply Ltd, BC

02.1988 - 08.2018

Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
Optimized operational efficiency by streamlining processes, reducing costs, and improving overall productivity.
Provided input into product development efforts based on regional customer insights, contributing valuable perspectives for refining offerings tailored specifically for target markets.
Implemented data-driven decision-making methods, enhancing the accuracy and effectiveness of business decisions.
Negotiated contracts with clients, securing favorable terms that contributed to long-term profitability for the organization.
Increased regional revenue by implementing strategic sales initiatives and fostering strong client relationships.
Led a team of managers to achieve performance targets, providing coaching and mentorship for professional growth.

Education

Associate of Applied Science - Electronics

Khalsa College

Yamna Nagar, India

1984

Skills

Customer Relations
Small business operations
Relationship Building
Verbal and written communication

Project Management
Operations Management
Business Planning
Client Service

Languages

English

Professional Working

Punjabi

Native or Bilingual

Hindi

Full Professional

Timeline