Rohan Bhardwaj
Delta,BC
Overview
5
5
years of professional experience
Work History
Marketing Associate
LeafFilter
Vancouver, BC
02.2024 - Current
- Generated leads by networking at various industry events resulting in an increase in clients for the sales department to contact.
- Developed and implemented promotional strategies to raise awareness of events.
- Organized and managed event logistics, including venue selection, budgeting, catering and transportation arrangements.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
Supervisor of Operations
Corporate Couriers Logistics Ltd.
Burnaby, BC
11.2020 - 11.2022
- Achieved a 95% on-time delivery rate, resulting in a 20% increase in repeat business.
- Resolved 200+ customer complaints annually, leading to a 15% improvement in customer retention.
- Conducted quarterly performance evaluations, resulting in a 10% increase in team productivity.
Specialty Sales Associate
Home Depot
Surrey, BC
01.2020 - 11.2020
- Collaborated with a team of 10+ members, reducing operational delays by 20%.
- Processed over 70 financial transactions monthly, ensuring a 95% accuracy rate and a 10% increase in transaction throughput.
- Elevated customer satisfaction scores by 30% through adept handling and resolution of 50+ customer service issues monthly.
Education
BBA - Business Administration
Beedie School of Business, Simon Fraser University
Burnaby, BC01-2025
Skills
- Proven ability to analyze and solve problems effectively, demonstrated through resolving 200 customer complaints annually at Corporate Couriers Logistics Ltd
- Tech-savvy with advanced proficiency in MS Office, Excel, and Outlook, utilized for streamlining workflows and improving efficiency across various roles
- Strong attention to detail developed through conducting quarterly performance evaluations and financial transactions with a 95% accuracy rate at Home Depot
- Exceptional verbal and written communication skills honed through resolving over 100 product and consumer complaints quarterly and maintaining a 98% customer satisfaction rating at Home Depot
- Courteous demeanor and strong service mindset cultivated through nurturing relationships with 50 customers annually and diffusing tensions in over 50 high-pressure situations at Home Depot
- Proven ability to thrive in fast-paced environments while remaining calm and professional under pressure, demonstrated through maintaining composure in high-pressure situations at both Corporate Couriers Logistics Ltd and Home Depot
- Effective teamwork skills showcased through collaborating with cross-functional teams at Corporate Couriers Logistics Ltd to streamline workflows and enhance inter-departmental communication
Languages
- English - Tagalog (Filipino) - Punjabi - Hindi
Timeline
Marketing Associate
LeafFilter
02.2024 - Current
Supervisor of Operations
Corporate Couriers Logistics Ltd.
11.2020 - 11.2022
Specialty Sales Associate
Home Depot
01.2020 - 11.2020
BBA - Business Administration
Beedie School of Business, Simon Fraser University