TEJINDER PAL SINGH
13297 87B avenue, Surrey,BC
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 3-year background maintaining customer satisfaction and contributing to company success.
Overview
6
6
years of professional experience
Work History
Security officer
Paladin security group ltd, Kwantlen Polytechnic University
02.2022 - Current
- Utilized as key presence for sites requiring increased amount of customer service skills and appropriate communication capabilities
- Dependable member for team
- Advising of extra coverage and increased support when required to in case of extra events
- Trained security personnel for Richmond campus from paladin team In order for them to work independently and confidentially
Security officer/Security supervisor/ Dispatcher
BCIT
11.2019 - 02.2022
- Performed job duties such as Customer service, Maintaining and submitting requests to maintain building and equipment, tracking keys sign outs, Access control, Alarm response, Documenting information on software called PERSPECTIVE, assisting staff and faculty, Safety and security, Dispatching officers, Training and orientation, Reporting to security managers.
- Coordinate in regular teams of 6 personnel to ensure safety of people and property of BCIT
- Ensures smooth running of security structure within local teams to ensure officer assets are utilized
- Supported restructuring of scheduling and patrol times/routes to provide additional support
- Conduct training of all new hires and lead site orientations regarding job duties and general public safety
Sales Supervisor
N&M Produce Ltd
02.2021 - 08.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers to understand needs and provide excellent service
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Submitted reports to senior management to aid in business decision-making and planning
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked with customers to understand needs and provide excellent service
- Used critical thinking to break down problems, evaluate solutions and make decisions
Life Insurance Corporation of India
08.2018 - 08.2019
- Developed team communications and information for meeting and maintained energy and enthusiasm in fast-paced environment
- Maintained high standards of customer service by building relationships with clients
- Met with customers to provide information about available products and policies
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Remained impartial in order to advise clients based on circumstances
Customer Service
Cooperative Bank
08.2016 - 01.2018
- Provided primary customer support to internal and external customers
- Follow up via regular E-mails and text messages.
- Ensured and satisfied customers by providing relevant products and services according to their need.
- Interacted with customers by phone, email or in-person to provide information
- Educated customers on use of banking website and mobile apps
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recommended products to customers, thoroughly explaining details
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Resolved associate, tool and service delivery issues revealed by statistical reports
Education
Graduate diploma - Global business management
Kwantlen Polytechnic University
Surrey, BC01.2021
MBA - Business Administration
Guru Nanak Dev University
Amritsar, Punjab, India06.2018
BBA - Business Administration
Guru Nanak Dev University
Amritsar, Punjab, India06.2015
Skills
- Marketing
- Problem Solver
- Customer Relationship Management (Crm)
- Project Management
- Advertising Strategy
- Technical Skills
- Business Requirements
- Planning
- Well rehearsed in Microsoft Office Suite (Advanced Excel, word, Access, PowerPoint)
Projects
Service quality in Co-operative bank, Punjab, India (June-2017 To Sept-2017)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reccomedations were provided after gathering and analyzing primary data and secondary data survey.
- Identified degree of importance attached to various dimensions of service quality i.e Reliability, Responsiveness, Empathy, Tangibles and Assurance
- Collected customer feedback and recommended process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Tea journey Business analysis, Winnipeg, MB ( Sept-2020 to january 2021)
- Worked with the CEO of Tea Journey (digital magazine) B2C business model to improve customer satisfaction and increase revenue for the business.
- Mapped current business and operational processes and recommended areas for improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Used coordination and planning skills to achieve results according to schedule.
- Implemented long-term growth initiatives by developing Alliance and targeting and Segmentation strategies.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Saheed Baba Deep Singh Gatka Akhara, Surrey, BC (March-2022 to ongoing), (Volunteer work)
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Updated customer database and generated lists and counts for direct marketing projects.
- Updated social media platforms with latest news and corporate details.
- Monitored social media questions and comments and appropriately responded.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created reports and presentations detailing business development activities.
Timeline
Security officer
Paladin security group ltd, Kwantlen Polytechnic University
02.2022 - Current
Sales Supervisor
N&M Produce Ltd
02.2021 - 08.2021
Security officer/Security supervisor/ Dispatcher
BCIT
11.2019 - 02.2022
Life Insurance Corporation of India
08.2018 - 08.2019
Customer Service
Cooperative Bank
08.2016 - 01.2018
Graduate diploma - Global business management
Kwantlen Polytechnic University
MBA - Business Administration
Guru Nanak Dev University
BBA - Business Administration
Guru Nanak Dev University
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