Tejinderpal Dhillon

Major Tasks & Responsibilities:

• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Achievements:

• Got associate of the month award in my first three months at job.
• got two other recognition awards/ batches from my supervisor and other teams.

• Processed customer orders and accurately handled payment transactions.
• Counted money in drawers at beginning and end of each shift.
• Promoted excellence in food quality and presentation for kitchen staff.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Prepared and cooked meals according to recipes and customer specifications.
• Trained new kitchen staff on food safety, preparation and cooking techniques.
• Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

• Followed procedures at all times for personal and team safety.
• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Maintained neat, organized stockroom free of hazards.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

• Helping the passengers, about any way on the airport, while working
• Providing a great customer service to people on the airport in public areas
• Work with the housekeeping team to ensure high standards of cleanliness, hygiene and tidiness all cabins and Public areas
• Supervising the daily cleaning of assigned tasks
• Fill out supply, work order and housing forms
• Deep cleaning of buildings during slow times as needed
• Emptying the garbage and recycle bins in public areas and driving the garbage carts.

• Tutored approximately 10 students weekly each semester
• Taught concepts from all levels of mathematics, including Pre-Algebra, Geometry, Calculus and
• Trigonometry
• Collaborated with faculty in order to set goals and assess progress
• Kept detailed progress notes and time sheets for each session on a weekly basis
• Tutored individuals and groups in Basic Algebra, Geometry and Calculus
• Wrote progress notes, filled out time sheet after each session on a weekly basis
• Provided assessment regarding beginning knowledge and progress in order to increase chances of student success.