Tejinder Kaur
Rocklin
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
2005
2005
years of post-secondary education
Work History
General Manager
Heritage Hotel Group
Roseville
09.2014 - 10.2025
- PROFESSIONAL EXPERIENCE
- ●Oversee daily operations of a 122-room hotel with 20 hourly employees.
- ●Work closely with ownership and franchise brand to maintain brand standards and achieve daily revenue and budget goals.
- ●Schedule and conduct interviews for front desk, housekeeping, and maintenance departments.
- ●Review, approve, and submit payroll for all staff
- .
- ●Attend weekly revenue calls with the Best Western Revenue Manager.
- ●Create and maintain vendor information in the company system.
- ●Follow up with vendors via mail, email, and phone to maintain accurate accounts.
- ●Update vendor contact information, including address, phone numbers, and changes in key personnel.
- ●Communicate new policies, procedures, and brand updates from ownership and franchise to staff.
- ●Train team members on collecting and verifying customer information to ensure accuracy and compliance.
- ●Coordinate with corporate clients to book meeting spaces and group reservations, including payment collection.
- ●Oversee housekeeping supply orders and assist with short-term operational planning
Education
Yuba City High School
Yuba City, CASkills
Dedicated, detail-oriented, and highly organized hospitality manager with over 10 years of professional experience in hotel
operations and customer service excellence Proven ability to manage daily operations, lead teams, and drive revenue
performance Seeking an administrative leadership role where I can utilize my operational expertise and contribute to a dynamic
team
Timeline
General Manager
Heritage Hotel Group
09.2014 - 10.2025
Yuba City High School