Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TEJESHWAR SINGH SIDHU

Surrey,BC

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skill. Motivated to learn, grow and excel in industry.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Paladin Security
01.2023 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Watched different facility areas from a central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Streamlined communication between team members, resulting in better coordination during critical situations.
  • Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.

Concierge Security Officer

Logixx
07.2022 - 04.2023
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded quickly to emergency situations to assess and deflect issue.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Education

Arts

Coquitlam College
Coquitlam, BC
07.2024

High - Sciences

Budha Dal Public School
12.2021

Skills

  • Microsoft skills
  • Customer service
  • Team management
  • Conflict resolution skills
  • Quick learner
  • Decision making
  • Adaptable
  • Strong verbal and written communication
  • Dispatch Software Familiarity
  • Organizational Skills
  • Multitasking Abilities

Certification

BST ( Basic Security Training)

OFA -1 ( occupational First Aid level -1)

Timeline

Shift Supervisor

Paladin Security
01.2023 - Current

Concierge Security Officer

Logixx
07.2022 - 04.2023

Arts

Coquitlam College

High - Sciences

Budha Dal Public School

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TEJESHWAR SINGH SIDHU