Tejendra Sapkota
Scarborough,ON
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level help desk support position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
IT Help Desk
Michael Garron Hospital
02.2024 - Current
- Provided comprehensive IT support, effectively resolving issues related to password resets, PC imaging, and deployment, and IP phone setup, thereby enhancing system reliability and user satisfaction
- Facilitated the setup and configuration of IT devices and systems for new and existing hospital staff, ensuring seamless integration and compliance with healthcare standards
- Answered incoming phone calls, responded to emails, and addressed tickets in the help desk system, ensuring timely assistance for users' inquiries, concerns, and requests
- Provided remote support to users by guiding them through troubleshooting procedures or utilizing remote access tools to resolve computer-related issues effectively
Education
Information Technology Administrator Diploma - Information Technology
Trios College
06.2024
Bachelor of Arts (BA) - English Literature
Tribhuvan University
01.2010
Skills
- Task Prioritization
- Critical Thinking
- Flexible and Adaptable
- Organizational Skills
- Technical Troubleshooting
- Application Support
- Ticket Management
- Active Directory
- Operating Systems
- Attention to Detail
- Technical Support
- Desktop support
- Microsoft Office 365
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Friendly, Positive Attitude
Certification
Certified CompTIA A+ Professional
References
References available upon request
Languages
English
Full Professional
Timeline
IT Help Desk
Michael Garron Hospital
02.2024 - Current
Information Technology Administrator Diploma - Information Technology
Trios College
Bachelor of Arts (BA) - English Literature
Tribhuvan University
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