Tejaswini Kommareddy
Calgary,Canada
Summary
Results-driven Sales and Customer Experience Specialist with over 7 years of global experience spanning IT consulting, retail, telecommunications, and hospitality sectors. Adept at managing end-to-end sales cycles, delivering tailored technical solutions, and cultivating strong client relationships to drive revenue growth. Proven ability to thrive in fast-paced, customer-facing roles—whether in a high-volume retail environment or B2B consulting context. Known for blending strategic thinking with hands-on execution, exceptional communication, and a deep understanding of customer needs. Experienced in CRM tools (Salesforce, HubSpot), cross-functional collaboration, and frontline team training. Recognized for consistently exceeding sales targets, improving customer satisfaction, and contributing to scalable business growth.
Overview
8
8
years of professional experience
Work History
Cashier
Rona
Calgary, Canada
07.2024 - Current
- Delivered fast, accurate, and friendly checkout experiences while handling various payment methods and ensuring compliance with store policies.
- Acted as the first point of contact for customers and contractors, providing information on product availability, pricing, and store services, including RONA+ Pro Services (bulk orders, contractor programs, delivery coordination, etc.).
- Demonstrated expert-level knowledge in the Greenhouse and Garden Center section, guiding customers in selecting seasonal plants, soils, fertilizers, landscaping materials, and garden tools.
- Assisted customers with locating items throughout the store, cross-promoting related products to increase basket size and overall customer satisfaction.
- Educated customers on the benefits of RONA+ loyalty programs, warranties, and financing options to encourage customer retention and repeat business.
- Worked closely with the Pro Desk and outside sales team to support order fulfillment, special orders, and contractor inquiries.
- Monitored inventory levels at the front-end and garden center, reporting stock issues or low inventory to management to ensure seamless customer experience.
- Maintained a clean, organized, and customer-friendly checkout area and ensured seasonal displays in the garden center were informative and appealing.
- Contributed to storewide sales goals by upselling complementary products and promoting limited-time offers during checkout.
Solutions Sales Manager – IT Consulting
Sreeson Canada Inc.
, Canada
01.2023 - 12.2024
- Company Overview: CANADA(Remote)
- Led end-to-end sales cycle for IT consulting services, including cloud migration, DevOps, infrastructure optimization, and digital transformation solutions.
- Consulted with clients to understand business challenges and tailored scalable technology solutions aligned with their goals and budgets.
- Developed and executed strategic account plans to expand service adoption, improve client satisfaction, and drive repeat business.
- Built and managed a qualified pipeline of SMB and enterprise clients through proactive outreach, networking, referrals, and targeted campaigns.
- Collaborated with technical architects and delivery teams to design solution proposals, perform cost estimation, and ensure alignment between client expectations and service capabilities.
- Conducted client presentations, product demos, and technical workshops to demonstrate value and position the firm as a trusted advisor.
- Negotiated pricing, scope, and service agreements, closing deals that contributed to consistent quarterly revenue growth.
- Tracked sales activity, forecasts, and client interactions using CRM tools such as HubSpot and Salesforce.
- Identified emerging IT trends and market gaps, supporting leadership in developing new service offerings to stay competitive.
- Represented Sreeson Canada Inc. at local tech meetups, expos, and virtual conferences to enhance brand visibility and thought leadership.
- CANADA(Remote)
Sales & Strategy Specialist
India gate Restaurant Sdn Bhd
Cyberjaya, Malaysia
03.2020 - 12.2021
- Company Overview: Cyberjaya, Selangor, Malaysia
- Spearheaded sales strategies across five high-traffic restaurant locations, aligning promotional efforts with revenue goals and seasonal trends.
- Initiated and nurtured partnerships with corporate clients and local organizations, resulting in increased group bookings and brand exposure.
- Designed and executed location-specific marketing campaigns to drive customer engagement and repeat visits, including loyalty programs and targeted promotions.
- Worked closely with branch managers to ensure consistent execution of sales initiatives, service standards, and customer experience across all outlets.
- Analyzed branch performance reports to identify sales trends, optimize pricing strategies, and develop actionable plans to boost revenue.
- Led training for front-of-house staff on upselling techniques and guest interaction best practices, increasing average transaction value.
- Acted as the primary point of contact for escalated customer issues, ensuring swift and satisfactory resolutions while maintaining brand reputation.
- Collaborated with kitchen and operations teams to align inventory and staffing levels with projected sales volumes.
- Regularly set and monitored branch sales targets, delivering consistent growth through strategic planning and operational support.
- Cyberjaya, Selangor, Malaysia
Customer Service Representative
HGS
Bengaluru, India
06.2017 - 08.2019
- Delivered exceptional customer support via inbound and outbound calls for Airtel subscribers, addressing service inquiries, billing issues, and network concerns with professionalism and efficiency.
- Promoted Airtel’s value-added services, upgrades, and customized plans based on customer usage patterns, contributing to monthly sales targets.
- Resolved customer complaints effectively by troubleshooting technical and service-related issues, ensuring high customer satisfaction and retention.
- Maintained detailed records of customer interactions using CRM software, ensuring accurate and timely documentation for quality assurance.
- Educated customers on new products, data plans, and digital tools such as the Airtel app and self-service portals to enhance user experience.
- Collaborated with cross-functional support teams to escalate unresolved issues and ensure timely service restoration.
- Consistently met or exceeded KPIs including call handling time, customer satisfaction score, and first-call resolution.
- Participated in daily sales briefings, performance coaching, and product knowledge training to stay updated on Airtel offerings and promotions.
- Ranked among the top 10% of agents for sales conversions and customer satisfaction during tenure
- Played a key role in reducing call escalations by 20% through proactive issue resolution and empathy-driven communication
Education
MBA -
MAHSA UNIVERSITY
11.2021
BIOINFORMATICS ENGINEERING -
KARUNYA UNIVERSITY
04.2017
Skills
- Customer Service Excellence
- IT Consulting & Client Engagement
- Retail Sales & Upselling
- Strategic Account Management
- Product Demonstration & Client Training
- Market Trend Analysis
- Inventory Monitoring & Merchandising
- Complaint Resolution & Customer Retention
- B2B Lead Generation
- Sales Forecasting & Revenue Growth
- Loyalty Program Promotion
- Contract Negotiation & Proposal Development
- Inbound & Outbound Communication
- Promotional Campaign Execution
- Greenhouse & Garden Product Knowledge
- Performance Coaching & Staff Training
- Event Participation & Brand Representation
Timeline
Cashier
Rona
07.2024 - Current
Solutions Sales Manager – IT Consulting
Sreeson Canada Inc.
01.2023 - 12.2024
Sales & Strategy Specialist
India gate Restaurant Sdn Bhd
03.2020 - 12.2021
Customer Service Representative
HGS
06.2017 - 08.2019
MBA -
MAHSA UNIVERSITY
BIOINFORMATICS ENGINEERING -
KARUNYA UNIVERSITY
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