Summary
Overview
Work History
Education
Skills
Timeline
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Tejaswi Vanguri

Barrie,Canada

Summary

Customer-focused professional with a proven ability to enhance service efficiency, resolve complaints, and improve customer satisfaction. Skilled in handling high-volume inquiries, problem-solving, and maintaining data confidentiality. Adept at fostering team collaboration, optimizing processes, and driving customer retention. Strong communication, conflict resolution, and MS Office proficiency ensure seamless operations and a positive customer experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Skip The Dishes
09.2023 - Current
  • Managed high-volume inbound calls, addressing customer concerns, inquiries, and complaints with efficiency and professionalism
  • Provided accurate information and resolutions while ensuring a seamless customer experience
  • Identified and escalated complex issues to supervisors for timely resolution
  • Developed a strong understanding of company protocols, reducing customer wait times by over 5 minutes through efficient query resolution
  • Maintained a professional, friendly, and empathetic approach to customer interactions
  • Collaborated with a team of 20+ professionals to enhance service quality and streamline operations
  • Assisted customers with order discrepancies, including refunds for incorrect items, ensuring satisfaction and retention

Customer Service Associate

Beta-Bake Inc
02.2020 - 06.2023
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Actively listening to customers, handling concerns quickly, and escalating major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Informed customers about special promotions and provided detailed information for various products
  • Responded to customer calls and emails to answer questions about products and services
  • Provided training and support to new associates to help provide high-quality customer service
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Provided customer feedback to management and identified areas of improvement for products and services

Sales Representative

Kognitive Marketing
08.2019 - 11.2019
  • Managed customer accounts to ensure customer satisfaction and repeat business
  • Trained and mentored new sales representatives
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Engaged in friendly conversation with customers to better uncover individual needs
  • Maintained up-to-date knowledge of store sales, payment policies and security standards

Education

MBA - FINANCE AND HR

LINGAYAS INSTITUTE OF MANAGEMENT AND TECHNOLOGY

Skills

  • Customer Complaint Resolution & Retention Strategies
  • Cross-Functional Team Collaboration
  • Carrier & Client Relations
  • Problem-Solving
  • Conflict Resolution
  • Call Handling (Transfers, Reception, Volume & Quality Metrics)
  • MS Office Proficiency
  • Data Confidentiality & Complaint Logging

Timeline

Customer Service Representative

Skip The Dishes
09.2023 - Current

Customer Service Associate

Beta-Bake Inc
02.2020 - 06.2023

Sales Representative

Kognitive Marketing
08.2019 - 11.2019

MBA - FINANCE AND HR

LINGAYAS INSTITUTE OF MANAGEMENT AND TECHNOLOGY

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Tejaswi Vanguri