Tejas Geo Tom

(Authorized dealers of Xylem Pumps)

• Performed selection and sizing of water pumps, calculated pricing, and prepared detailed quotations tailored to customer specifications.
• Delivered pre-sales technical support and conducted product education sessions to assist customers in understanding and selecting the most suitable pumping solution.
• Conducted comprehensive classroom training sessions for the facility management team, focusing on the operational and maintenance aspects of the installed pumping system.
• Exhibited strong organizational and decision-making skills by effectively prioritizing tasks, managing multiple responsibilities, meeting deadlines, and performing efficiently under pressure.
• Maintaining relationships with OEMs, Customers & Consultants
• Reviewing the bill of materials (BOM) & Electro-mechanical drawings in AutoCAD and ensuring the pumping package design is as per the customer's requirement.
• Oversaw post-sales activities including managing order statuses, shipping ETAs, lead-times, claims, pricing discrepancies, account holds, customer inquiries, warranties and returns.
• Took responsibility for resolving pump issues and upgrading spare parts, coordinating effectively with product engineer and service team.
• Identified potential customers and maintained diligent follow-ups.
• Managed approximately 30 incoming calls and emails per day from customers
• Experience working with products in water, wastewater, fluid handling, and plumbing industries.
• Demonstrated ability to work collaboratively with sales, accounting, manufacturing and other departments to ensure product delivery.