TEJAL B GAWDE

Work History

PAYU FINANCE INDIA PRIVATE LIMITED

02.2024 - 08.2024

1. Working on Salesforce and FreshDesk as handling escalation desk. Successfully handled customer escalation requests via a variety of communication methods.
2. Resolving Customer's concern by providing end to end resolution. Engaged with 100 customers regularly, promptly resolving problems and achieving 96% of client satisfaction.
3. Worked on OPS Panel, were customers transaction history is maintained.
4. Worked on JIRA, were customers are facing technical errors regarding refund which are raised on this portal.
5. Validation on waiver data against late fees charged to customers.
6. Worked on maintaining monthly EMI mapping & foreclosure of loan in Kiosk
7. Build customer loyalty by placing follow-up email/calls for customers who reported issues and monthly goal was accomplished.

TELEPERFORMANCE PRIVATE LIMITED

02.2022 - 01.2024

1. Managed 90-95 clients concurrently with the Salesforce and Citrix system.
2. Addressed customer query or request promptly and precisely. Efficiently resolved 90 - 95 customers complaints per day, achieving 94% customer satisfaction [CSAT].
3. Proven ability to use contemporary sales strategies to boost product sales and customer retention. Kept up the latest product offers and proactively suggested new product to existing clients, increasing customer retention by 20%
4. Addressed customer questions, grievances, and feedback by offering technical assistance and customer service.
5. Cultivated and upheld strong client connections to guarantee a satisfying client experience and systematically generated over 2 million in business by exceeding monthly sales objectives by an average of 20%
6. Properly directed inbound chat queues to improve chat flow and oversaw more than 60+ calls regularly providing prospective clients with comprehensive details.
7. Managed chat as per E2A (Empathy Advocacy Action) Also, created a thorough sales plan to close transactions with new customers, which led to a 35% increase in revenue.
9. Excellent administrative and time management abilities to efficiently handle everyday tasks and meetings.
10. Presenting services to customers and outlining their benefits in detail in order to complete sales and establish long term agreements. Created and implemented focused sales techniques that increased company revenue by 30% in the first year.

AMEYA HOMES & INFRA PVT LTD.

04.2013 - 01.2021

M/S AGARWAL GROUP OF COMPANIES

05.2012 - 02.2013

1. Maintaining Books of Accounts :-
Sales Register
Purchase Register
Cash
Bank Books & Bank Reconciliations
Debtors/Creditors Ledger in Tally ERP 9, Checking of TDS Entries.
2. Preparations of Challans & Payment of TDS Accordingly.
3. Also operating Sinewave statement in word & Excel Taxbase Software TDS Entry.
4. Drafting Official Letters and quotations.
5. Preparation of Fund Flow and stock statements.
6. Preparation of LBT details.
7. Basic Knowledge of VAT & SERVICE TAX.