Teja Vuliyar
Summary
- Experienced and result-oriented Project Management professional with 9+ years of experience in IT Sector. Motivated professional with strengths in supervising employees and promoting optimal customer service. Organized, and trained in Project Management.
- Outstanding interpersonal, customer service,leadership, and organizational skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
EIL GLOBAL PTY LTD
02.2022 - Current
- Attended staff and client meetings and served as liaison to manage operations for account.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Facilitated completion of deliveries and verified documentation.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Lead the successful execution of multiple projects from initiation to closure, ensuring on-time delivery, within budget, and meeting quality standards.
- Manage project budgets, track expenses, and ensure optimal resource utilization to meet financial targets.
- Monitor and report on service delivery performance, taking corrective action when necessary to ensure targets are met.
- Establish service level agreements (SLAs) and key performance indicators (KPIs) that ensure the consistent delivery of high-quality services to customers.
- Create a customer service dashboard that provided real-time visibility into service delivery performance.
- Manage multiple, complex, cross-functional and technical projects.
- Responsible for managing/tracking program milestones, timeline, and overall deliverables.
- Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
- Coordinate and manage regularly scheduled meetings with core teams. Follow Agile/Scrum methodologies with the team.
- Responsible for internal process improvements; remove gaps, across multiple teams and functions.
- Ensure risks are accounted for and provide risk mitigation strategies.
- Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
Associate Manager- Projects
EIL GLOBAL PTY LTD
09.2021 - 01.2022
- Responsible for overseeing all IT infrastructure projects in the APAC or EMEA region.
- Assist in resource allocation and scheduling tasks across multiple locations.
- Manage on-site personnel and vendor relationships
- Collaborate with local project managers to ensure projects are on schedule and within budget.
- Evaluate and select vendors who can meet regional requirements and standards. Ensures cost-effectiveness and quality in procurement processes
- Coordinated resources from stakeholders and mapped out project deliverables.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assist in allocating and managing project resources, including personnel, equipment, and budget.
Project Management Associate
GNOTIS SYSTEMS (EIL GLOBAL)
05.2018 - 08.2020
- Coordinated with multiple clients and field support engineers in APAC region.
- Ensuring SLA is met and deliver quality services to the clients.
- Maintain a good rapport with the service partners (Vendors and clients) to meet the Service level agreements.
- Resource vendors, freelancers and full time engineers as per the client requirements through LinkedIn, Truelocal, and other job portals, maintain database up to date.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Project Coordinator
HYKON INDIA PVT LTD
04.2016 - 01.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Handled service operations PAN India.
- Logged complaint based on customer request and schedule an engineer Accordingly.
- First point of contact to end customer and clients on the service-related queries.
- Handled RMA, maintain reports and submit to the management.
- Maintained AMC customer, scheduled preventive maintenance to the existing customers every 3months.
- Prepared productivity report and share to the management.
- Take confirmation from sales team, check the site status with customer and assign engineer for installation.
- Based on sales team confirmation provided PO to the government tenders.
Project Coordinator
Regenersis India PVT LTD
11.2014 - 10.2015
- Part of team handling operations for Dell Onsite service across India (7Locations)
- Responsible for maintaining SLA as per the process requirement.
- Responsible for publishing daily, weekly and monthly reports to the operations team and client as well.
- Preparing productivity report and share to the management.
- Coordinated with customer and technician for completing the scheduled activity.
- Request spares to dell based on engineer confirmation to close the logged issue and maintain report for
the same. - Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Office Assistant
Sri Ganesh Associates
10.2011 - 04.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Study the Drawings and customer Specifications thoroughly.
- Make an Estimate as per Drawing and check against provisions.
- Maintained positive interaction with customers by phone, in person or via email
- Provide administrative support by creating letters, memos and reports.
- Produce related reports/spreadsheets.
Education
Bachelor of Science - Bachelor of Computer Applications
MANAGLORE UNIVERSITY
MANAGLORE06.2011
Skills
- Agile and waterfall methodologies
- Stakeholder Management
- Operational Efficiency
- Coaching and Training
- Leadership and Teamwork
- Effective Time Management
- Microsoft Office
- Project planning, execution, and monitoring
- Scope definition and management
- Risk assessment and mitigation
- Stakeholder management
- Budgeting and resource allocation
- Quality control and assurance
- Excellent communication and presentation skills
Languages
English
Native or Bilingual
Hindi
Full Professional
Telugu
Native or Bilingual
kannada
Native or Bilingual
Certification
Certified Project Management Professional from PMI Institute (2023)
Timeline
Service Delivery Manager
EIL GLOBAL PTY LTD
02.2022 - Current
Associate Manager- Projects
EIL GLOBAL PTY LTD
09.2021 - 01.2022
Project Management Associate
GNOTIS SYSTEMS (EIL GLOBAL)
05.2018 - 08.2020
Project Coordinator
HYKON INDIA PVT LTD
04.2016 - 01.2017
Project Coordinator
Regenersis India PVT LTD
11.2014 - 10.2015
Office Assistant
Sri Ganesh Associates
10.2011 - 04.2014
Bachelor of Science - Bachelor of Computer Applications
MANAGLORE UNIVERSITY
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