Teja Hanu
Ottawa,ON
Summary
Motivated and results-driven Sales Support Representative with experience in sales and the financial domain. Eager to leverage exceptional communication skills and a strong understanding of financial products to contribute to the success of a dynamic organization.
Overview
2
2
years of professional experience
Work History
Sales Support Analyst
Majorel
2023.01 - Current
- Delivered outstanding customer service and technical assistance to clients, effectively handling inquiries and resolving issues concerning financial products and services
- Worked closely with sales and financial teams to ensure customers were satisfied with their experience
- Provided clarity and efficiency while assisting customers with troubleshooting, account management, and using financial tools.
- Documenting customer interactions and maintaining detailed records for accurate and up-to-date information.
- Consistently exceeded performance targets through high customer satisfaction scores and prompt resolution of issues
- Conducted follow-up activities over phone and email to fully resolve customer issues and maintain satisfaction
- Impressed service delivery through utilization of CRM systems including Salesforce and Zoho CRM for managing customer relationships, tracking interactions, and analyzing data.
- Leveraged Gmail, Google Docs, and Google Sheets from the G-suite to optimize communication efficiency, facilitate seamless collaboration, and improve document management.
- Demonstrated expertise with Microsoft Office applications including Word, Excel, and Outlook to perform tasks such as documentation, reporting, and analysis
- Managed Zendesk platform for efficient ticket management, prioritization, and escalation of customer inquiries
- Experienced in using Freshdesk for streamlining customer support workflows, automating repetitive tasks, and improving response times.
- Leveraged CRM tools effectively to maintain accurate records of client interactions and progress towards sales targets.
- Supported sales team with timely and accurate sales reports, contributing to informed decision making.
Sales Support Representative
Apple Support
2022.06 - 2023.01
- Managed customer inquiries, offering prompt and precise details on products/services to enhance informed decision-making.
- Efficiently processed customer orders to ensure accurate and complete fulfillment and expedited delivery processes.
- Provided support in transaction management, ensuring smooth payment processing and addressing customer inquiries or issues related to payments
- Managed and resolved customer complaints and concerns with professionalism to ensure quick resolution and maintain high levels of customer satisfaction
- Supported the sales team by handling administrative tasks such as preparing quotes, processing transactions, and maintaining accurate customer records.
- Worked alongside diverse teams to streamline communication and coordination, resulting in improved operational efficiency
- Maintained up-to-date knowledge of products, services, and industry trends to effectively address customer inquiries and support sales efforts.
- Coordinated logistics for trade shows and events, effectively promoting company products and services.
Education
High School Diploma -
Lambton College of Applied Arts And Technology
Toronto, ON12.2021
Skills
- Communication proficiency
- CRM system expertise
- G-suite proficiency
- Microsoft Office proficiency
- Zendesk ticket management
- Freshdesk workflow optimization
- Performance target achievement
- Effective follow-up
- Problem-solving
Personal Information
Title: Sales Support Analyst
Languages
Timeline
Sales Support Analyst
Majorel
2023.01 - Current
Sales Support Representative
Apple Support
2022.06 - 2023.01
High School Diploma -
Lambton College of Applied Arts And Technology
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