Dynamic hospitality and sales professional with 6+ years driving exceptional guest experiences and revenue growth across luxury dining, corporate events, and B2B account management. Proven expertise orchestrating 70+ annual events from intimate gatherings to 150-guest galas while thriving in high-pressure service environments at Toronto's upscale CIBO Wine Bar. Advanced Diploma in Business Administration (Finance & Marketing) combined with hands-on digital marketing experience managing client portfolios and executing integrated campaigns. Known for intuitive guest service, reading rooms with exceptional situational awareness, and transforming challenging moments into relationship-building opportunities through genuine empathy and strategic problem-solving.
Hospitality Excellence: Event Planning & BEO Execution Fine Dining Service Wine Pairings POS Systems Guest Relations Dietary Accommodations
Sales & Account Management: Consultative Selling Lead Generation Client Retention Pipeline Management CRM Systems B2B Relationship Building
Digital Marketing: Google Ads Meta Ads SEO Campaign Management Marketing Analytics
Business Operations: Financial Analysis Project Management Team Leadership Multilingual Communication