Tei(YongTae) Jo

1) Work together with the product team in APAC to adapt and ensure the good execution of the overall strategy and assist in monthly planning of activities to positively engage and grow our game community.
2) Represent the game as the face and voice of the product to our players through regular interactions on discord, social media, videos, livestreams, and offline events.
3) Effectively gather useful feedback and provide sentiment analysis to our developers.
4) Build and manage strong, lasting, and positive relationships with key community influencers.
5) Report regularly on specific community KPIs and player sentiment to the Product Group.

1) Recruitment100+ CR member
2) Identified root causes of recurring issues by collaborating with cross-functional teams, implementing enhanced processes, and effectively resolving customer concerns to enhance overall satisfaction.
3) Focused on enhancing payment processes through collaboration with team members and incorporating customer feedback.
4) Handled customer inquiries and provided support to the team for issue resolution.
5) Provided valuable assistance and mentorship to 13 colleagues in delivering exceptional service, prompting customer loyalty and return business for the store.
6) Planned and coordinated staffing schedules to ensure optimal efficiency and customer service.

1) Managed creative project planning, operation management, and customer communication to achieve campaign goals as a marketing manager.

2) Executed brand marketing strategies and communications standards, ensuring adherence to local brand marketing vision and execution guidelines.