Teisha Marlene Aburto

• Manage a caseload of residents in scattered-site or congregate housing programs.

• Conduct initial intakes, psychosocial assessments, and develop individualized service plans (ISPs) in collaboration with clients.

• Assist clients in securing benefits such as SSI/SSD, public assistance, SNAP, and Medicaid.

• Provide support with medication management, substance use treatment, and mental health referrals.

• Conduct regular home visits and wellness checks based on acuity level.

• Advocate on behalf of clients with landlords, service providers, and benefits offices.

• Maintain accurate, timely documentation in the electronic health record (e.g., AWARDS).

• Facilitate or refer to groups focused on life skills, health education, and tenant rights.

• Coordinated with internal teams to develop solutions for client needs.
• Coordinated services and solutions for clients by working closely with ICMS.
• Welcomed new clients and educated on Substance Use Disorder.
• Documented all interactions with customers in the PCNX database system.
• facilitating linkages to medical care, mental health care, alcohol/substance use treatment, housing retention and other supportive services.
• engage with clients, and determine which Substance Use Disorder services are most appropriate for individuals based on an ASAM brief triage screening.

• Assisted teachers with instruction and provided clerical support for diverse needs.
• Adapted teaching methods and materials to meet students' varying needs and interests.
• Maintained safe, clean and constantly supervised play environment.
• Supervised students outside classroom during recess, lunch and breaks.
• Monitored students to observe behavior, enforce rules and maintain safety.
• Supported lead teacher with daily classroom activities.
• Assisted with implementation of approved lesson plans and daily classroom schedule.
• Instructed and assisted students during craft activities.
• Assisted with or led story time by reading books to children.
• Organized student items by labeling and documenting collection.
• Engaged with children on individual basis to build positive, trusting relationships.

• CCAPP
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Updated and recorded customer or client information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Scheduled and confirmed appointments and meetings for management team.
• Reported suspicious individuals to supervisor.

• Answered customer questions and provided store information.
• Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
• Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
• Followed company safety regulations to maintain safe work environment.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Helped with purchases and signed customers up for rewards program.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped with purchases and signed customers up for rewards program.
• Discounted purchases by scanning and redeeming coupons.