Teisha McKennon
Brampton,ON
Summary
Adept at fostering customer relationships and enhancing team productivity, I leveraged my expertise in data entry and patience to significantly reduce complaints at VitalAire. Mentoring peers and streamlining processes, my blend of technical proficiency and interpersonal skills drove notable improvements in service delivery and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Care Coordinator
VitalAire
02.2022 - 11.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Logged call information and solutions provided into internal database.
Lead Bartender
Boukan
09.2022 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Receptionist
Toronto Spine and Sports Clinic
06.2018 - 01.2022
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
St Thomas Aquinas
Brampton, ON06-1997
Skills
- Patience and composure
- Inbound customer service
- Strong organization
- Customer relations
- Training and mentoring
- First call resolution
- Team building
- Data entry proficiency
- Customer relationship management
- Account updates
- Team management
- Proficient in Excel, Word and Microsoft
Languages
English
Full Professional
Timeline
Lead Bartender
Boukan
09.2022 - 02.2024
Customer Care Coordinator
VitalAire
02.2022 - 11.2024
Receptionist
Toronto Spine and Sports Clinic
06.2018 - 01.2022
High School Diploma -
St Thomas Aquinas
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