Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tehreema Sajid Qazi

Tehreema Sajid Qazi

28 Cultivar Road, Brampton,ON

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

20
20
years of professional experience

Work History

Batch Programs Team Leader

DHL Express Canada
08.2016 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborate with internal and external stakeholders to enhance program effectiveness.
  • Oversee the planning, execution, and evaluation of programs.
  • Ensure that programs are delivered on time, within scope, and within budget.
  • Develop and implement strategic plans for program effectiveness and efficiency.
  • Collaborate with senior management to align programs with organizational goals.
  • Identify potential risks to program success and develop mitigation strategies.
  • Ensure compliance with relevant regulations and guidelines.
  • Provide inspirational leadership and role model cooperative and inclusive working.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promote a culture of evidence-based decision-making within the organization.
  • Utilize data and evidence to inform program planning, implementation, and evaluation.

Customs Analyst

DHL Express Canda
03.2016 - 07.2016
  • Lawfully cleared shipments through customs per client and government requirements.
  • Calculated daily exchange rates and taxes due for goods and commodities.
  • Identified and gathered commercial and international data, documents and rulings upon clients' requests.
  • Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
  • Lead facilitator for customer issue resolution related to service performance and cargo issues.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Prepare and review import/export documentation, including customs declarations, invoices, and certificates of origin.
  • Verify the accuracy and completeness of all required shipping documents.
  • Prepare and submit customs entries accurately and in a timely manner.
  • Resolve issues or discrepancies with customs authorities and other relevant parties.
  • Conduct periodic internal audits to ensure compliance with customs regulations.
  • Collaborate with external auditors and customs authorities during compliance reviews.

Customs Brokerage Customer Service Team Leader

DHL Express Canada
11.2015 - 02.2016
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Took escalated calls regarding Customs Brokerage issues: Duty and Taxes, Shipments held/seized by Canada Customs, Health Canada, OGD, and General Inquiries etc.
  • Followed up with Gateways or DHL Warehouse to ensure delivery of escalated shipments.
  • Collected supplementary information or documentation as needed for customer, CBSA, Carriers and other Government Departments.

Customs Analyst

DHL Express Canada
12.2006 - 11.2015
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Calculated daily exchange rates and taxes due for goods and commodities.
  • Identified and gathered commercial and international data, documents and rulings upon clients' requests.
  • Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
  • Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
  • Provided colleagues and direct reports with management and performance reviews.
  • Credited & Debited Invoices that were invoiced incorrectly.
  • Contact and received calls from customers on releases of their packages.
  • Worked with accounts receivables and collections on customs duties and taxes/payment inquiry.
  • Rejected and Broker assigned shipments for classification such as: Cigarettes, Personal Effects, CFIA, Alcohol, and Dangerous Goods.

Customer Service Retail Coordinator

Winners TJX
11.2005 - 11.2006
  • Supported the store management team in the delivery of consistent and high-quality customer service for both internal and external customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Wrote detailed narrative reports for use in investigations of shipments for audit purposes.
  • Provided weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Incorporated sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations in regards to shipments.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Ensured accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained daily.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Trained associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area.
  • Created and maintained well-organized electronic and hard copy files to support business processes.

Office Coordinator

Opus Ferum Ltd.
06.2004 - 10.2005
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Provided clerical support, addressing routine, and special requirements.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Increased team productivity by reorganizing office supplies and protocols.

Education

Associate of Arts - International Transportation & Customs

Seneca College of Applied Arts And Technology
North York, ON
04.2009

High School Diploma -

Vaughan Secondary School
Vaughan, ON
06.2005

Skills

Confident in the use of a range of IT applications and systems
Effectively interfaces with multi-level end-users using various means of communication with a proven track record

Excellent organizational skills and meticulous attention to detail

Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds

Good understanding of risk management processes,

Can Do Attitude

Well-organized, detail-oriented and able to prioritize and manage multiple tasks simultaneously with minimum supervision

Ability to prioritize workload and respond flexibly as new priorities arise
Strong Analytical and Problem Solving skills, Multitasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decisions

Strong leadership skills: Able to prioritize, delegate tasks and make sound decisions quickly while maintaining a focus on the bottom line

Develop positive relationships with team members and stakeholders

Fluent in English, Urdu, Hindi and Punjabi

Timeline

Batch Programs Team Leader

DHL Express Canada
08.2016 - Current

Customs Analyst

DHL Express Canda
03.2016 - 07.2016

Customs Brokerage Customer Service Team Leader

DHL Express Canada
11.2015 - 02.2016

Customs Analyst

DHL Express Canada
12.2006 - 11.2015

Customer Service Retail Coordinator

Winners TJX
11.2005 - 11.2006

Office Coordinator

Opus Ferum Ltd.
06.2004 - 10.2005

Associate of Arts - International Transportation & Customs

Seneca College of Applied Arts And Technology

High School Diploma -

Vaughan Secondary School

Similar Profiles

CREATE PROFILE
Tehreema Sajid Qazi