TEHMINA MIRZA
Ottawa,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Call Center Customer Service Representative
Y2X Tech Pvt Ltd
Rawalpindi, Pakistan, Punjab
07.2019 - 09.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Performed various clerical duties by filling and faxing documents.
- Managed over 50 customer calls per day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Accounting Administrative Assistant
UNITED Private Limited
Islamabad, Pakistan, Islamabad Capital Territory
09.2016 - 12.2018
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying
- Used accounting software to prepare weekly and monthly financial reports.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Established administrative work procedures to track staff's daily tasks.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements .
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Assisted coworkers and staff members with special tasks on daily basis.
Elementary School Teacher's Assistant
Orion Education System
Islamabad, Pakistan, Islamabad Capital Territory
08.2014 - 06.2016
- Assisted elementary school children with their studies and extra curricular activities
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supervised students during their snack time and indoor and outdoor play.
- Administered tests and assessments to evaluate student progress and performance.
- Organized and led practice, research and lab assignments.
- Collaborated with parents and guardians to increase support and provide best learning environment.
Customer Service (Bakery Department)
Loblaws Supermarket Ltd
Ottawa, ON
11.1998 - 09.2006
- Managed efficient cash register operations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Wrapped, boxed and weighed bakery department products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped decorator to decorate cake occasionally.
Digital Enhancement Operator
Cold North Wind Inc
Ottawa, ON
02.2001 - 07.2001
- Classification/Indexing and Enhancement of digital Newspaper images
- Quality control of more than 1000 newspaper images everyday
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in team setting, providing support and guidance.
Education
IT Diploma - Database Development And Administration
Herzing College
Ottawa, ON2001
High School Diploma -
Woodroffe High School
Ottawa, ON06.1998
Diploma - Computer Sciences
View Computer College
Kahuta, Pakistan1996
Junior College - Science
Viqar-Un-Nisa College
Rawalpindi, Pakistan1995
Skills
- Strong problem-solving
- Excellent Communication
- Self-motivate
- Organization and Prioritization
- Flexibility and Adaptability
- Teamwork and Collaboration
- Computer Skills
- Calm and Professional Under Pressure
- Good Listening Skills
- Administrative Management
- Quality Assurance Evaluation
Timeline
Call Center Customer Service Representative
Y2X Tech Pvt Ltd
07.2019 - 09.2022
Accounting Administrative Assistant
UNITED Private Limited
09.2016 - 12.2018
Elementary School Teacher's Assistant
Orion Education System
08.2014 - 06.2016
Digital Enhancement Operator
Cold North Wind Inc
02.2001 - 07.2001
Customer Service (Bakery Department)
Loblaws Supermarket Ltd
11.1998 - 09.2006
IT Diploma - Database Development And Administration
Herzing College
High School Diploma -
Woodroffe High School
Diploma - Computer Sciences
View Computer College
Junior College - Science
Viqar-Un-Nisa College
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