TEHMINA IRFAN
Mississauga,Canada
Summary
Dedicated and customer-focused professional with over 4 years of experience in providing exceptional customer service and issue resolution. Seeking a Customer Service position to leverage my skills and ensure customers are provided the best service.
Highly motivated employee with a strong work ethic. I'm able to handle multiple tasks and work situations, easily adapting to changing schedules or covering shifts for coworkers call-ins/ absences. I have awesome people skills and get along well with others. I am capable of working alone and making decisions that are in the best interest of the company. I am an extremely fast learner that listens attentively during any training or orientation processes, retaining information well.
Customer support professional with strong track record in addressing customer needs and enhancing service quality. Known for collaborating effectively with teams to achieve goals and adapt to dynamic environments. Possesses excellent communication and multitasking skills valued by employers.
Overview
11
11
years of professional experience
Work History
Customer Support Coordinator
Ghanima Labs Inc.
06.2019 - 03.2024
- Schedule meetings to review client requirements and feedback
- Identify and resolve based on contract priority
- Responded to customer requests and inquiries in a prompt and courteous manner
- Processed orders, returns and exchanges
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Adhered to company policies, procedures and system documentation requirements.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
Customer Service Representative
Al-Mustafa Caterers
06.2020 - 09.2022
- Helped customers at checkout, including accepting payment for merchandise, bagging purchases
- Suggested merchandise to customers based on their needs
- Answered incoming calls from customers seeking information or wanting to make a claim
- Dealt with customer complaints in a prompt and professional manner
- Straightened all shelves according to the specific list given by management
Cashier
01.2017 - 01.2019
- Handled purchases and returns with a welcoming attitude
- Prepared meals in a timely manner
- Cleaned kitchen equipment and appliances
Chef
03.2016 - 02.2017
- Kept work area clean and sanitized while working to ensure a safe and clean work environment
- Cooked dishes following high standards set by the executive chef and owner
- Scheduled employee shifts to ensure coverage during evening and weekend hours
Junior Research Officer
PCSIR (Food and Biotechnology)
08.2013 - 08.2014
- Worked with cross-functional teams to integrate research findings into product ideation
- Attended science consortium, gave short speeches on work and contributed to poster sessions
Education
M. Sc (Hons.) - Plant Pathology
University of the Punjab
01.2014
B.Sc - Plant Pathology
University of the Punjab
01.2012
Skills
- Proficient in Microsoft Office Suite (Excel, SharePoint)
- Knowledge about Cybersecurity
- Good communication and people skills
- Effective time management
- Organizational skills
- Ability to work under pressure
- Complaint Handling
- Reporting and analysis
- Sales proficiency
- Account Updates
- Customer support plan development
- Microsoft Office
- Multitasking and Organization
- Multitasking
- Time Management
Problem-solving abilities
Customer Service
Active Listening
Critical Thinking
References
Provide upon request.
Languages
English
Full Professional
Timeline
Customer Service Representative
Al-Mustafa Caterers
06.2020 - 09.2022
Customer Support Coordinator
Ghanima Labs Inc.
06.2019 - 03.2024
Cashier
01.2017 - 01.2019
Chef
03.2016 - 02.2017
Junior Research Officer
PCSIR (Food and Biotechnology)
08.2013 - 08.2014
B.Sc - Plant Pathology
University of the Punjab
M. Sc (Hons.) - Plant Pathology
University of the Punjab
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsWork from home optionSimilar Profiles
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