TEHMEENA SULTANI
Toronto,ON
Summary
Dedicated, results-oriented individual and a team player with almost 5 years of experience in customer managements. Proven track record of exceeding sales goals and KPI's in a competitive environment. Motivated professional with strengths in supervising employees and promoting customer service. Kinesiology Graduate
Overview
1
1
year of professional experience
Work History
Beauty Advisor
Sephora
10.2023 - Current
- Recommending treatment and styling products to customers to meet current needs or resolve specific concerns
- Welcoming customers warmly and offering advice and guidance on available promotions
- Upselling complementary products to enhance the customer's beauty routine and increasing sales by 10%
- Assisting in restocking shelves and organizing products
- Operating cash register for cash, check, and credit card transactions with excellent accuracy levels
Exercise Specialist
Vaughan Community Health Center
06.2023 - 08.2023
- Ensured constant maintenance and upkeep of fitness equipment and the Chronic Disease Centre, creating a safe and conducive exercise environment
- Cultivated effective relationships with program participants and VCHC staff, displaying sound judgment, initiative, and resourcefulness in interactions
- Led group exercise sessions with close supervision, ensuring proper technique and safety
- Monitored exercise vital measurements during classes to ensure participants' well-being
- Designed and executed tailored exercise protocols for both individual clients and group participants, considering their fitness levels, comfort, and tolerance
Sale Associate
Hudson's Bay
10.2022 - 06.2023
- Collaborated seamlessly with stocking, fulfillment, and marketing teams to enhance customer service and achieve collective goals
- Educated customers on billing, payment processes, policies, and procedures, ensuring a clear understanding.
- Transformed return transactions into exchanges, enhancing customer satisfaction.
- Trained and supervised new employees, guiding them through company guidelines and procedures.
- Acted as a switchboard operator, handling incoming calls and resolving customer issues effectively.
Education
Post-Degree Certificate - Exercise Science And Lifestyle Management
Humber College
Toronto, ON08.2023
Bachelor of Science - Kinesiology And Health Studies
York University
Toronto, ON08.2021
Skills
- Administrative Support
- Microsoft Office
- Time Management
- Punctual and Dependable
- First Aid Certified
- Team Collaboration
- Communication
- Strong Interpersonal Connection
- Problem Solving
- Certified FCE Evaluator
- Certified Office Ergonomics Evaluator
- Certified Physical Demands Analysis Evaluator
- Certified Personal Trainer
- Customer Support
Timeline
Beauty Advisor
Sephora
10.2023 - Current
Exercise Specialist
Vaughan Community Health Center
06.2023 - 08.2023
Sale Associate
Hudson's Bay
10.2022 - 06.2023
Post-Degree Certificate - Exercise Science And Lifestyle Management
Humber College
Bachelor of Science - Kinesiology And Health Studies
York University
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