Tegveer Singh
Regina,SK
Summary
Accomplished Supervisor with a proven track record at Shell Gas Station, enhancing team productivity and customer satisfaction through effective leadership and problem-solving skills. Expert in safety awareness and staff supervision, I significantly improved operational efficiency and safety compliance. Skilled in multitasking and organization, I thrive in fast-paced environments, ensuring excellence in every aspect of team management.
Overview
4
4
years of professional experience
Work History
Midnight Crew Member
Tim Hortons
Regina, SK
04.2023 - Current
- Increased efficiency through effective communication with fellow crew members during busy periods or shift changes.
- Handled customer inquiries professionally with timely responses that addressed concerns directly or escalated issues when necessary.
- Improved order accuracy by double-checking completed orders before handing them off to customers.
- Enhanced customer satisfaction by providing efficient and friendly service throughout their dining experience.
- Executed cash handling procedures accurately, processing transactions quickly to minimize wait times for guests.
- Promoted a welcoming atmosphere by greeting patrons upon arrival, answering questions about menu options, and making recommendations when appropriate.
- Maintained a clean and organized workspace, ensuring high standards of cleanliness for guest comfort.
- Successfully cross-trained on various stations within the restaurant, demonstrating adaptability and a strong commitment to excellence.
Supervisor
Shell Gas Station
Regina, SK
10.2023 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
Supervisor
Esso Gas Station
Regina, SK
03.2022 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Manager in Charge
Fritou Chicken
Regina, SK
10.2020 - 02.2022
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
Fulfillment Lead
Walmart
Regina, SK
12.2020 - 08.2021
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Prioritized tasks to meet dynamic conditions and changing company demands.
Education
Certificate In Business Administration - Business
University of Regina
Regina, SK09.2022
Skills
- Physical Fitness
- Evasive Maneuvers
- Chemical Handling
- Technical Surveillance
- Document analysis
- Language Fluency
- Perimeter security
- Threat Assessment
- Training and mentoring
- Supervisory Experience
- Safety awareness
- Scheduling and calendar management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
Shell Gas Station
10.2023 - 04.2024
Midnight Crew Member
Tim Hortons
04.2023 - Current
Supervisor
Esso Gas Station
03.2022 - 03.2023
Fulfillment Lead
Walmart
12.2020 - 08.2021
Manager in Charge
Fritou Chicken
10.2020 - 02.2022
Certificate In Business Administration - Business
University of Regina