Tegha Nnam Tracy
Squamish,Canada
Summary
Developed strong customer service and teamwork skills in fast-paced retail environment, focusing on maintaining high standards and efficient operations. Demonstrated ability to handle customer inquiries, resolve issues, and support store initiatives. Seeking to transition into new field, bringing commitment to delivering quality service and fostering positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Associate
The Home Depot
05.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Gathered shopping baskets and carts and relocated to designated areas.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Community Engagement Program manager
Community Centre for Integrated development
Buea, Cameroon
04.2023 - 04.2025
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Field Supervisor for community activity
PBF-Contract development and verification agency
Buea, Cameroon
09.2018 - 12.2022
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Evaluated performance and progress, and made proactive adjustments.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
Education
MBA - Project Management
University of Buea Cameroon
08-2019
Bachelor of Science - Economics
University of Buea Cameroon
07-2015
Skills
- Communication
- Customer service
- Time management
- End-to-end testing
- Product restocking
- Data entry
- Microsoft proficiency
Accomplishments
1st Position on the ORANGE DOOR CAMPAIGN.
Languages
English
Native or Bilingual
Certification
Procurement and Logistic certificate 2022
Timeline
Front End Associate
The Home Depot
05.2025 - Current
Community Engagement Program manager
Community Centre for Integrated development
04.2023 - 04.2025
Field Supervisor for community activity
PBF-Contract development and verification agency
09.2018 - 12.2022
MBA - Project Management
University of Buea Cameroon
Bachelor of Science - Economics
University of Buea Cameroon
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