Tegha Nnam Tracy
Squamish,Canada
Summary
Developed strong customer service and teamwork skills in fast-paced retail environment, focusing on maintaining high standards and efficient operations. Demonstrated ability to handle customer inquiries, resolve issues, and support store initiatives. Seeking to transition into new field, bringing commitment to delivering quality service and fostering positive customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front End Associate
The Home Depot
05.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Gathered shopping baskets and carts and relocated to designated areas.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Stock Assistant
Njiforbi Supermarket
07.2024 - 04.2025
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues related to product availability or stock-related concerns.
- Improved warehouse efficiency by assisting in the implementation of a new barcode scanning system for tracking inventory.
- Reduced stock discrepancies by conducting regular audits of physical inventory and updating electronic records.
- Maintained effective team member communication.
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept work areas neat, clean and free from debris.
Education
MBA - Project Management
University of Buea Cameroon
08-2019
Bachelor of Science - Economics
University of Buea Cameroon
07-2015
Skills
- Communication
- Customer service
- Time management
- End-to-end testing
- Product restocking
- Data entry
- Microsoft proficiency
Accomplishments
1st Position on the ORANGE DOOR CAMPAIGN.
Languages
English
Native or Bilingual
Certification
Procurement and Logistic certificate 2022
Timeline
Front End Associate
The Home Depot
05.2025 - Current
Stock Assistant
Njiforbi Supermarket
07.2024 - 04.2025
MBA - Project Management
University of Buea Cameroon
Bachelor of Science - Economics
University of Buea Cameroon
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