Dedicated administrative professional with experience in fast-paced office environments. Strong team player with expertise in clerical tasks, scheduling, and database administration.
Overview
6
6
years of professional experience
Work History
Scheduler (scheduler)
Fraser Health Authority
03.2025 - Current
Coordinate and maintain daily, short-term, and long-term schedules for Home Health/Home Support staff to ensure continuous care and service delivery.
Communicate with clients and staff regarding scheduling, service times, and changes in personnel.
Respond to inquiries, concerns, and complaints, referring to appropriate team members or management as needed.
Maintain and update accurate records, schedules, and statistical information.
Process staff leave requests and adjust schedules according to collective agreements.
Administrative Assistant (Contract)
Canada Revenue Agency
03.2022 - 12.2024
Company Overview: Remote
Provide comprehensive administrative support for a directorate, division, or manager
Manage calendars, meetings, conferences, and travel arrangements for senior staff
Review and route inquiries to the appropriate department for resolution
Prepare and track documentation related to HR, finance, and administrative requests
Sort and distribute incoming mail and packages efficiently to the correct recipient
Remote
T1 Processing Agent (Contract)
Canada Revenue Agency
06.2021 - 12.2021
Company Overview: Remote
Reviewed individual income tax returns to identify discrepancies and inconsistencies
Reconciled T1 returns using specialized software systems to ensure compliance with Canadian tax legislation
Communicated with taxpayers and representatives to request supporting documentation for claims
Remote
Medical Claims Examiner
Pacific Blue Cross
12.2018 - 05.2020
Company Overview: Burnaby, BC
Maintained and updated client files, benefit claims, and document control systems
Analyzed a wide range of benefit claims for accuracy and compliance
Followed up with healthcare providers to obtain missing claims information
Assessed and processed medical claims based on established criteria
Verified patient insurance coverage and eligibility before processing claims
Burnaby, BC
Education
DCS / DEC - Medical Office Administration: Health Care Administration
Sprott Shaw College
Burnaby, BC
02.2022
High School Diploma -
Kitsilano Secondary School
Vancouver, BC
06.2008
Skills
Meeting scheduling
Agenda management
Mail sorting
Database administration
Record keeping
Document control
Effective organization of schedules
Competing priorities
Clear verbal communication
Monitoring office supplies
Languages
English
Timeline
Scheduler (scheduler)
Fraser Health Authority
03.2025 - Current
Administrative Assistant (Contract)
Canada Revenue Agency
03.2022 - 12.2024
T1 Processing Agent (Contract)
Canada Revenue Agency
06.2021 - 12.2021
Medical Claims Examiner
Pacific Blue Cross
12.2018 - 05.2020
High School Diploma -
Kitsilano Secondary School
DCS / DEC - Medical Office Administration: Health Care Administration
Sprott Shaw College
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