Overview
Work History
Education
Skills
Accomplishments
Volunteering And Leadership
Languages
Timeline
Generic

Tegan Rawsthorne

Overview

5
5
years of professional experience

Work History

Administration

BIPOC Administration
12.2023 - Current
  • Trusted to create own work schedule, complete tasks independently
  • Assisted fellows in introductions to mentors, and dealt with personal concerns.
  • Scheduling committee meetings, and cross referencing multiple calendars at once
  • Implemented effective communication channels between staff, and fellows, improving overall efficiency.

Host, Bartender

Mars Diner
04.2023 - Current
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Learned to complete everything thoroughly, and support others when needed
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Host

Centre For Interpersonal Relationships
03.2022 - 10.2022
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collected, validated, and distributed information to clinicians.
  • Maintained personnel records and updated internal databases to support document management.

CSR

David's Bridal
02.2020 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Provided primary customer support to internal and external customers.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Cashier

Farm Boy
10.2019 - 02.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.


Education

Bachelor of Arts - Equity Studies

University of Toronto
Toronto, ON
06.2026

High School Diploma -

Elmwood High School
Ottawa, ON
06.2021

Skills

  • Analytical Thinking Skills
  • Creative Mindset
  • Self-Motivated and Managed
  • Quality oriented
  • Excellent people skills
  • Ability to Work under pressure independently and collaborate with in a Team
  • Complex Problem-Solving
  • Attention to Detail

Accomplishments

    Co-curricula Experience


    Anti-Racism and Ally ship club and Sexuality and Gender Alliance - 2020-2021, Ottawa (clubs are ongoing)

    - Founder, organizer, and leader of the ARA and SAGA.

    - Planned meetings, present in assembly, ran group sessions, researched topics, organize events.

    - Achieved raising the LGBTQ + flag up at school.


    Morning Radio Show - 2019 - 2021, Ottawa

    - Co-Founder and Co-host of weekly radio show.

    - Worked as a team to provide students with well-rounded news updates– Transferred to weekly YouTube videos during quarantine to ensure people remained connected with news and our community.


    Identity and Inclusion Workshop - 2021, Ottawa

    - Lead a workshop at a Canada wide student conference grades 9-12.

    - Educated students on identity and inclusion topics, created a safe. space for students to be themselves.


    Wellbeing day - 2019, Ottawa

    - Founder and Organizer of a half a day conference for grades 10-11.

    - Aimed to educate students on mental health and how to get support.

    - Reached out to a local non-profit to present and help students de-stress.


    Feminine Sanitary products initiative - 2021, Ottawa

    - Founder of the free sanitary product initiative.

    - Created and presented a financial proposal to teachers governing board, provided for all in need at school including teachers, gathered all items needed for the initiative to run smoothly.


    Track and Cross-country Coach - 2019-2021, Ottawa, ON

    - Trained students grade 7-12 in weekly morning sessions.

    - Planned and ran warm up and cool down sessions, motivated students, ensured everyone felt confident to compete in competitions.


    Work experience, Oliver and Co (solicitors)

    - July 9th-20th 2018, United Kingdom

    - Gained awareness of real-world people and problems.

    - Engaged in meetings and court cases.

    - Improved speed-reading skills, document annotation and conversational skills.

    - Engaged with clients on a professional level.

Volunteering And Leadership

I have a long history of charitable work both in the UK and Canada, ranging from participation in donation collections, sponsored charity events, as well as, tabling.

Languages

English
Native or Bilingual

Timeline

Administration

BIPOC Administration
12.2023 - Current

Host, Bartender

Mars Diner
04.2023 - Current

Host

Centre For Interpersonal Relationships
03.2022 - 10.2022

CSR

David's Bridal
02.2020 - 08.2020

Cashier

Farm Boy
10.2019 - 02.2020

Bachelor of Arts - Equity Studies

University of Toronto

High School Diploma -

Elmwood High School

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Tegan Rawsthorne