Teena Kaushik
Mississauga
Summary
Customer-focused and detail-oriented business professional with experience in customer service, financial transactions, problem-solving, and relationship management. Adept at building strong client relationships, addressing inquiries, and providing solutions to meet customer needs. Proven ability to work in target-driven environments, collaborate within teams, and adapt to dynamic work settings. Enthusiastic about leveraging analytical skills and service expertise to enhance customer experiences in the financial sector.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Thai Express, Canada
12.2024 - 04.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Manage financial transactions, track sales data, and reconcile daily reports.
- Build strong customer relationships by addressing inquiries and providing tailored solutions.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Customer Service Associate
Thai Express, Canada
10.2023 - 11.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on customer service protocols and operational standards.
- Processed financial transactions efficiently, maintaining accuracy in cash handling and sales reports.
- Developed expertise in explaining complex menu offerings in a simple, customer-friendly manner.
- Collaborated with the team to improve service efficiency and exceed customer expectations.
Warehouse Associate
Five Stars food, Canada
06.2023 - 09.2024
- Maintained accurate records of incoming and outgoing inventory, ensuring seamless stock management.
- Ensured quality control and timely order processing to meet customer satisfaction standards.
- Developed strong attention to detail and organizational skills while managing high-volume tasks.
Campus Ambassador
Techlearn, India (Remote)
08.2022 - 02.2023
- Built and maintained a strong community by fostering engagement and brand awareness.
- Explained complex company offerings in an accessible manner, ensuring clarity for students and faculty.
- Managed communication between the company and stakeholders, strengthening relationships and trust.
Education
Post Graduate Diploma - Business Management- International Business
Lambton College
12.2024
Bachelor's - Commerce
University of Delhi
05.2022
Skills
- Advanced Excel skills
- Customer service
- Money handling
- Collaborative team management
- Strategic decision-making
- Flexible mindset
Languages
English
Hindi
Timeline
Assistant Manager
Thai Express, Canada
12.2024 - 04.2025
Customer Service Associate
Thai Express, Canada
10.2023 - 11.2024
Warehouse Associate
Five Stars food, Canada
06.2023 - 09.2024
Campus Ambassador
Techlearn, India (Remote)
08.2022 - 02.2023
Bachelor's - Commerce
University of Delhi
Post Graduate Diploma - Business Management- International Business
Lambton College