TAMIKA CLUNIS
Welland,Ont
Summary
Hardworking and reliable customer service agent, focused on going above and beyond to support team and serve customers. Trained and offering top-notch customer service abilities. Motivated to continue to learn and grow professionally.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
Shaw Cable Communications
Toronto, ON
11.2022 - 09.2023
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted customers with issues with Internet, cable and outages, booked service calls
Market Research Interviewer
Numeris
Toronto, ON
08.2017 - 08.2020
- Assisted in conducting studies to measure advertising effectiveness, brand preference, and loyalty of key audiences
- Conducted telephone interviews and utilized research and statistical techniques, including internet and e-mail to identify key data
- Contacted people via telephone, mail or in person at their home or workplace
- Used appropriate questions and additional explanation to address the inconsistencies in interviewees' responses and improve the relevance of the answers
Inbound Customer Service Representative
Insomnia Cookies
Philadelphia, Pen
08.2018 - 01.2019
- Answered Inbound calls to place cookie orders
- Confirmed orders, Addresses Etc
- Addressed and resolved customer complaints and account issues or escalated to management
- Assisted with training and support for new call center team members
- Maintained and created customer complaint logs to identify chronic customer issues
- Completed calls and followed scripts to maintain good call control
- Processed orders and coordinated delivery schedules to meet customer needs
- Met and exceeded daily service quality and performance goals
TC Office Assistant/Clerical
Dicalite Management Group
Bala-Cynwyd, PA
01.2018 - 07.2018
- Assistant accounts receivable with checking invoices via Macola
- Posting invoices in order to send out cheques
- Preparing cheques to send depending on specific company
- Making labels for fedex to send out
- Ordering supplies via staples advantage
- Operated photocopiers, scanners, voicemail systems, and facsimile machines
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Proofed documents and organized records, reports, and files
- Maintained organized internal filing systems for digital and hardcopy documentation
- Updated accounting systems with new expenses and payments to keep accurate records
Customer Service Representative
Pizza Nova
Toronto, ON
09.2015 - 10.2017
- Answering Inbound calls placing orders, cancel and confirm Existing orders
- Inform customers of deals and promotions
- Handled escalated reports and call backs
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Assisted associates with problem resolutions
- Built strong knowledge of product line to assist customers in selecting products
- Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
Call Taker
Beck Taxi
Scarborough, Ontario
03.2015 - 08.2015
- Answered inbound calls of customers wanting to place taxi orders
- Navigated Google map in order to find best location of customer for drivers
- Monitored automated systems and intervened to help those callers in need of assistance
- Carefully listened to the requests of each customer and answer questions
- Addressed concerns quickly to avoid lasting issues
Outbound Call Center Agent
Access Research
Toronto, ont
01.2011 - 09.2014
- Confirming representatives address and name in order to send their household a study for radio or television
- Calling representatives to see if they received the study
- And thank them INBOUND-
- Attentively listening to respondents questions and concerns about the media/radio study
- Transferring calls back to the correct queue
- Removing respondents from List and providing them with reference numbers INBOUND: incoming calls for a help line, to answer any inquiries or questions about the studies or about the calls they missed
Education
Community Support Worker -
Centennial College
06.2014
Skills
Team player
Positive contribution
Hard work
Continuous learning
Multi-tasking
Customer service
Effective problem solving
Time management
Resource management
Professional interaction
Patience
Interviewing skills
Languages
English
Full Professional
Certification
First aid
Timeline
Inbound Call Center Representative
Shaw Cable Communications
11.2022 - 09.2023
Inbound Customer Service Representative
Insomnia Cookies
08.2018 - 01.2019
TC Office Assistant/Clerical
Dicalite Management Group
01.2018 - 07.2018
Market Research Interviewer
Numeris
08.2017 - 08.2020
Customer Service Representative
Pizza Nova
09.2015 - 10.2017
Call Taker
Beck Taxi
03.2015 - 08.2015
Outbound Call Center Agent
Access Research
01.2011 - 09.2014
Community Support Worker -
Centennial College