Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Pursuing Bachelor's Degree in Cybersecurity
UCSD Student
06.2022 - Current
Currently working towards:
Bachelor's degree in Cybersecurity
Social Media Marketing, Google Professional Cert (finished)
UX Design, Google Professional Cert (finished)
Maintenance Worker
Gold's Gym
01.2023 - 02.2023
Participated in team projects, demonstrating an ability to work collaboratively and effectively
Provided professional services and support in a dynamic work environment
Strengthened communication skills through regular interactions with others
Package Handler
Amazon
09.2021 - 10.2022
Prepared pallets of boxes for easy transportation between customer and storage locations
Assembled, sealed, and loaded packages into correct trucks
Used hand-held scanners and physical logs to accurately track item movements
Hotel Front Desk Supervisor
03.2015 - 01.2021
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Oversaw fast-paced front desk operations and guests' needs at busy facility
Resolved service-related problems and documented actions in system
Front Desk Receptionist
Holiday Inn
12.2017 - 12.2018
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Collected room deposits, fees, and payments
Restaurant Server
Charm Thai
06.2014 - 08.2014
Bussed and reset tables to keep dining room and work areas clean
Kept server areas clean and stocked to increase efficiency while working tables
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Sales Associate
PacSun
08.2013 - 06.2014
Provided positive first impressions to welcome existing, new, and potential customers
Prepared merchandise for sales floor by pricing or tagging
Answered customer questions about sizing, accessories, and merchandise care
Education
Bachelor of Science - Cybersecurity
UC San Diego
Online
06.2022 - Current
Associate of Applied Science - Hospitality Administration and Management
Chaffey College
Rancho Cucamonga, CA
01.2018 - 05.2020
High School Diploma -
Ruben S. Ayala High School
Chino Hills, CA
06.2010 - 05.2014
Skills
English, Thai
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Accomplishments
Checked in 200+ hotel guests in a single day.
Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
Supervised team of 5 staff members.
Certification
First Aid, CPR/AED Certification
Timeline
Maintenance Worker
Gold's Gym
01.2023 - 02.2023
Pursuing Bachelor's Degree in Cybersecurity
UCSD Student
06.2022 - Current
Bachelor of Science - Cybersecurity
UC San Diego
06.2022 - Current
Package Handler
Amazon
09.2021 - 10.2022
Associate of Applied Science - Hospitality Administration and Management
Host/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator at Islands Fine Burgers and DrinksHost/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator at Islands Fine Burgers and Drinks