Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teddy Primero

San Jose,CA

Summary

Dynamic Inhouse/Field Service Technician at Tektronix, Inc. with a strong mechanical background and General Purposes to Low end DC equipment calibration experience exceptional problem-solving skills. Enhanced customer satisfaction through tailored solutions and prompt service, while mentoring junior technicians. Committed to safety and quality, consistently delivering accurate technical support and maintaining high service standards.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technician position. Ready to help team achieve company goals.

Overview

30
30
years of professional experience

Work History

Inhouse /Field Service Technician III

Tektronix, Inc.
05.1995 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Operated hand tools and power equipment according to company safety procedures.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
  • Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.

Shipping and Receiving Clerk

Sypris Test and Measurement
04.1996 - 12.2001
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
  • Handled day-to-day shipping and receiving overseeing more than 30 packages per day.

Administrative Assistant III

Sypris Test and Measurement
03.2002 - 08.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Calibration Coordinator

Sypris Test and Measurement
03.2009 - 10.2012
  • Ensured compliance with industry standards, conducting regular audits and addressing non-conformance issues promptly.
  • Facilitated cross-functional collaboration, liaising between quality assurance teams and technicians to resolve calibration-related concerns.
  • Optimized inventory management through diligent tracking of calibration tools and equipment.
  • Contributed to cost savings through effective negotiation of vendor contracts for calibration services and equipment purchases.
  • Reduced equipment downtime with proactive maintenance scheduling and timely calibrations.
  • Maintained a safe working environment by strictly adhering to safety guidelines during all calibration activities.
  • Streamlined workflow, coordinating calibration schedules for multiple departments.
  • Visited customer locations to complete assignments.
  • Maintained compliance with environmental standards.
  • Determined out-of-tolerance conditions for measurement and test equipment and calibration standards.
  • Checked and verified calibration data sheets for technical accuracy based on specifications and approved procedures.
  • Documented calibration program activities and maintained up-to-date records for all completed work.
  • Retrieved customer equipment to perform calibrations, returning upon completion.
  • Notified customers of calibration statuses and issues.
  • Identified root causes to issues and implemented appropriate solutions.

Education

High School Diploma -

Camiling, Colleges
Philippines
04.1989

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Teamwork and coordination
  • Mechanical aptitude
  • Training and mentoring
  • Valid Driver's license
  • Heavy lifting
  • Technical support
  • Service quality
  • Technical analysis
  • Accountability and work ethic
  • Timely reports completion
  • MS office
  • Calibration procedures
  • Mechanical background
  • Work order prioritization
  • Following safety practices
  • Excellent communication

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Calibration Coordinator

Sypris Test and Measurement
03.2009 - 10.2012

Administrative Assistant III

Sypris Test and Measurement
03.2002 - 08.2008

Shipping and Receiving Clerk

Sypris Test and Measurement
04.1996 - 12.2001

Inhouse /Field Service Technician III

Tektronix, Inc.
05.1995 - Current

High School Diploma -

Camiling, Colleges

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Teddy Primero