Teddy Lao
Elk Grove
Summary
Dedicated professional with extensive experience at the Department of Health Care Services, excelling in contract management and compliance oversight. Proven track record in data analysis and stakeholder communication, driving operational improvements and enhancing employee engagement. Adept at project coordination and policy development, fostering collaboration to achieve strategic objectives.
Overview
7
7
years of professional experience
Work History
Staff Services Manger I
Department of Health Care Services
Sacramento
01.2023 - Current
- Provide contract oversight for three Dental Managed Care (DMC) plans through compliance with applicable laws and regulations.
- Manages the DMC contract and creates all plan letters to further authorize changes to policy and procedures, while improving operational effectiveness and compliance.
- Facilitates communication between external stakeholders to streamline workflow processes.
- Coordinates training programs for new employees to enhance skill development.
- Analyze data reports to identify trends and inform decision-making strategies.
- Supports leadership in strategic planning and program implementation efforts.
- Maintains accurate records of personnel files, including hiring documents, disciplinary actions, and evaluations.
- Manages a variety of projects related to departmental initiatives, or operational changes.
- Creates an environment that encourages collaboration among team members.
- Conducts staff meetings with employees to discuss performance issues, provide feedback, and recommendations.
Associate Governmental Program Analyst
Department of health care services
Sacramento
06.2019 - 12.2022
- Managed several Procurement Projects which involved speaking with high level department personnel, communicating with subject matter experts to evaluate and score Request for Proposals (RFP) and as well as managing the execution of contract documents
- Working with Program to also to develop Invitation for Bids (IFB) through the use of Fi$Cal and CaleProcure.
- Conducting meetings with management to provide assistance with daily tasks and projects. While also collaborating to help solve complex issues with our contract documents, procurement projects and also within our Fi$Cal system.
- Became Fi$Cal Team Lead. Handling all Fi$Cal duties which include creating Contract Entries, Purchase Orders, Change Orders, Disencumbering/Closing Pos, uploading Events for our IFBs and providing training on our Fi$Cal processes to my management/supervisors.
- Monthly development/training in Fi$Cal orientated job aids, Department of General Services CalPCA Procurement and Contracting courses.
- Responsible for keeping track of workload daily within Excel, updating our Contract Tracking System (CTS) with completed contract and Fi$Cal information.
- Created Job Aids and video trainings related to contract processing and Fi$Cal procedures.
Staff Services Analyst
Department of Health Care Services
Sacramento
02.2018 - 05.2019
- Provide consultation and information to managers and supervisors on implementation and interpretation of technical and complex solicitation functions for the legislatively mandated Medical Interpretation Services Pilot project and performance issues.
- Investigate, research, plan and assist in guiding others through the development of various complex solicitation documents, including a Request for Proposal (RFP).
- Monitor and comply with required time frames.
- Provide consultation to managers/supervisors regarding resolution of legislatively mandated contractor to perform the requirements of the contract and review of the solicitation document with various levels.
- Develops reports, interprets government codes, rules, guidelines and requirements; provide guidance on complex contract language consistent with all applicable statutes.
- Recommend resolution, coordinate and draft responses for all correspondence pertaining to the RFP.
- Initiate changes based on decisions and monitor compliance and impact of the changes.
- Meet with program staff regarding contractual issues, and complaints.
- Responsible for assignments in the general area of procurement document to assure a process that is fair to all interested parties and results in a contract that is effective for the Department.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA12-2012
Skills
- Contract management
- Compliance oversight
- Data analysis
- Project coordination
- Policy development
- Procurement processes
- Stakeholder communication
- Employee engagement
- Stakeholder management
- Staff training and development
- Diversity and inclusion
- Performance monitoring
References
References available upon request.
Timeline
Staff Services Manger I
Department of Health Care Services
01.2023 - Current
Associate Governmental Program Analyst
Department of health care services
06.2019 - 12.2022
Staff Services Analyst
Department of Health Care Services
02.2018 - 05.2019
Bachelor of Arts - Psychology
University of California, Riverside
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