Teddy Gunawan
Vancouver,BC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Vancouver, British Columbia
01.2025 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed cash register and processed transactions with accuracy and integrity.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Client Advisor
Frank & Co Jewellery
Jakarta, Indonesia
07.2022 - 09.2023
- Performed market research to identify potential sales opportunities.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated deals and handled complaints or objections.
- Created detailed reports on daily, weekly, and monthly sales activity.
Tenant Relations Officer
Hegarmanah Residence
Bandung, Indoneisa
11.2018 - 02.2020
- Developed tenant relations policies and procedures to ensure consistent service delivery.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Created a database of tenant contact information to facilitate efficient communication processes.
- Maintained accurate records of all tenant interactions including complaints, payments received, and any legal proceedings initiated against tenants.
- Coordinated move-in inspections and move-out inspections with landlords so that all paperwork is processed correctly.
- Responded promptly to complaints from tenants regarding maintenance issues or other concerns.
Education
Bachelor of Arts - Management
Widyatama University
Bandung, Indonesia12-2022
Bachelor of Arts - Hotel Management
Akpar NHI Bandung
Bandung, Indonesia04-2017
Skills
- Interpersonal skills
- Verbal and written communication
- Adaptive and creative
- Serve customer needs
- Sales negotiation
- Problem solving
- Time management
- Communication skills
Languages
English
Professional
Indonesian
Professional
Malay
Professional
Affiliations
- volunteer
Timeline
Barista
Starbucks
01.2025 - Current
Client Advisor
Frank & Co Jewellery
07.2022 - 09.2023
Tenant Relations Officer
Hegarmanah Residence
11.2018 - 02.2020
Bachelor of Arts - Management
Widyatama University
Bachelor of Arts - Hotel Management
Akpar NHI Bandung
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