Teddy Dupont
Danville,QC
Summary
Developed expertise in client relationship management and strategic problem-solving within fast-paced corporate environment. Adept at analyzing client needs and implementing solutions to enhance client satisfaction and retention. Seeking to transition into new field, leveraging strong interpersonal skills and solutions-oriented mindset.
Talented and relationship-driven Customer Experience Manager with solid leverages data-driven approaches to maximize business profits. Excellent communication, planning and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Client Success Manager
ClearEstate
08.2024 - 01.2025
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Managed 50 customer profiles everyday
Senior Project Manager
RenoAssistance
06.2022 - 07.2024
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Maintained schedules to meet key milestones at every project phase.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Managed approximately 125-150 emails and outbound/inbound calls per day from customers.'
Barman/Assistant Manager
GROUPE GESTION SG LEBEL
01.2020 - 01.2021
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Collaborated with kitchen team to develop innovative food pairings for specialty cocktails or wine selections.
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
- Ensured compliance with local health codes and regulations through vigilant sanitation practices.
Residential Services Specialist /Retail Sales Advisor
Bell Mobility
12.2016 - 07.2020
- Top Performer 2019
- Supervised maintenance teams efficiently, ensuring high-quality workmanship while adhering to established timelines and budgets.
- Streamlined operations for improved efficiency by implementing an effective scheduling system for staff members.
- Developed customized move-in packages for new tenants, fostering positive relationships from the start.
- Utilized strong communication skills to resolve conflicts between residents diplomatically, maintaining a positive living environment for all parties involved.
Skills
- Customer satisfaction
- Client relationship management
- Customer service and support
- Business analytics
- Sales expertise
- Project management
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
Personal Interests
- Aspiring Professional Golfer: Passionate about golf, consistently working on improving skills and pursuing my goal of becoming a professional golfer Actively competing in local and regional tournaments, with a strong focus on discipline, performance, and continuous growth
- Black Belt in Kyokushin-Kai: Demonstrated discipline, focus, and physical endurance in achieving a black belt in Kyokushin-Kai, fostering a strong work ethic and mental toughness
- Musician (Singer/Songwriter): Writing and performing original music, developing creativity and discipline through music composition and performance
Timeline
Client Success Manager
ClearEstate
08.2024 - 01.2025
Senior Project Manager
RenoAssistance
06.2022 - 07.2024
Barman/Assistant Manager
GROUPE GESTION SG LEBEL
01.2020 - 01.2021
Residential Services Specialist /Retail Sales Advisor
Bell Mobility
12.2016 - 07.2020
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