Teddy Arango
St. Catharines
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Host
Aramark
07.2023 - Current
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Coordinated with kitchen staff to ensure timely service and guest satisfaction.
- Handled customer inquiries and resolved issues to enhance overall experience.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Collected feedback from patrons to identify areas for service improvement.
Flight Attendant
Avianca Airlines
02.2016 - 02.2021
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Resolved passenger concerns efficiently, maintaining a calm and professional demeanor under pressure.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Customer Service Representative
COPA AIRLINES
08.2015 - 02.2016
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Guided customers with booking and ticketing processes using advanced reservation systems.
- Collaborated with team members to streamline service workflows, enhancing operational efficiency.
- Mentored new hires on customer service best practices and company policies for consistent performance.
Telephone Operator
Sitel Call Center
11.2014 - 08.2015
- Operated multi-line phone system to efficiently manage incoming and outgoing calls.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to streamline operations and enhance service delivery.
- Maintained accurate records of call logs and messages for effective follow-up actions.
Education
CULINARY MANAGEMENT - COOK
Niagara College
Welland, None10-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Verbal and written communication
- Task prioritization
- Strong interpersonal skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Host
Aramark
07.2023 - Current
Flight Attendant
Avianca Airlines
02.2016 - 02.2021
Customer Service Representative
COPA AIRLINES
08.2015 - 02.2016
Telephone Operator
Sitel Call Center
11.2014 - 08.2015
CULINARY MANAGEMENT - COOK
Niagara College
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