Ted Taron
Kelowna,BC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Service Technician
Sunbelt Rentals
04.2016 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Okanagan Lift Truck
01.2014 - 04.2016
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Service Writer/Warranty Administrator/Lead Technician
Banner Recreation Products
07.2001 - 04.2010
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Exceeded monthly sales targets consistently by effectively promoting special offers and warranty packages to customers during service appointments.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
Service Manager/Owner
Honda World
01.1986 - 09.1998
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Skills
- Preventive Maintenance
- Customer Service
- Quality Assurance
- Time Tracking
- Technical Support
- Work Documentation
- Troubleshooting Ability
- Troubleshooting Skills
- Mechanical Abilities
- Client Relationship Management
- Professional and Courteous
- Document Management
Certification
- Light Equipment Repair , Westerra - Stoney Plain, AB
- Motorcycle Inspection - MInistry of Transportation and Highways
- Top Engine Technician Interlube Inc and Outlaw Accessories - 1996
- Registered Honda Technician Generator Course - 1987
Timeline
Service Technician
Sunbelt Rentals
04.2016 - Current
Service Technician
Okanagan Lift Truck
01.2014 - 04.2016
Service Writer/Warranty Administrator/Lead Technician
Banner Recreation Products
07.2001 - 04.2010
Service Manager/Owner
Honda World
01.1986 - 09.1998
- Light Equipment Repair , Westerra - Stoney Plain, AB
- Motorcycle Inspection - MInistry of Transportation and Highways
- Top Engine Technician Interlube Inc and Outlaw Accessories - 1996
- Registered Honda Technician Generator Course - 1987
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