TEBEKA B. TESFAYE
Toronto,ON
Summary
Experienced office administrator with a proven ability to efficiently manage multiple tasks and provide prompt solutions. Skilled problem-solver proficient in handling workloads, greeting visitors, answering phone calls, and fulfilling staff requests. Known for creating a professional and welcoming atmosphere that fosters a positive work environment.
Overview
9
9
years of professional experience
Work History
Office Administrator/Clinical Assistant
Yonge Eglinton Medical Centre
09.2023 - Current
- Greet patients/visitors warmly and manage front desk operations for a busy medical clinic.
- Schedule patient appointment on daily basis via coordinate referrals, and prepare exam rooms for procedures (e.g., pap smears)
- Follow up on “no-shows” and rebook appointment
- Handle phone calls, emails and patient inquiries; relay messages between Physicians and patients.
- Process OHIP billing for uninsured services, greatly reducing claim errors.
- Collaborate with physicians and staff to maintain clinical calendars, resolve patient concerns, and liaise with pharmacies for prescription renewals.
- Retrieve laboratory blood, ultrasound, x-ray results and consultation notes from labs and hospitals.
- Filling and data entry into electronic medical records
- Pull charts for abnormal blood result to be reviewed by physicians
Operational Associate
Food Bank
10.2021 - 04.2022
- Responsible for all incoming and distribution of food within the Daily Food Bank
- Engage volunteers in our mission by communicating daily objectives and goals while providing clear direction, motivation, appreciation, and ongoing monitoring/support
- Prepared and moved inventory according to department procedures
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cleaning, vacuuming, dusting, mopping, wiping down surfaces and lifting up to 50 lbs
Remote Customer Service Representative/ Billing
DependableIT
01.2018 - 01.2020
- Consulted with over 80+ customers daily to resolve billing concerns remotely and in person
- Scheduled service installations with technicians for phone, internet, and TV customers
- Collaborated with the collections department to clarify charges on customer accounts
- Processed payments via credit and debit
- Directed customer to the appropriate department
- Skilled at working independently and collaboratively in a team environment.
- De-escalate customer interactions
Customer Service Representative
Enercare
01.2017 - 12.2017
- Received inbound calls for HVAC and booked service calls to repair equipment
- Promoted protection plans on each call
- Settled billing disputes and escalated them as necessary
- Handled inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma - Office Administrative- Health Service
Seneca College
Toronto, ON08.2024
Diploma - Protection, Security, And Investigations
Mohawk College
Hamilton, ON04.2014
Skills
- Strong organizational skills
- Appointment coordination
- Strong telephone and interpersonal skills
- Billing management
- Independent and collaborative work
- Effective under pressure
- Effective decision making
- Proficient in electronic health record systems
- Skilled in Microsoft Word, Excel, and Outlook
- Proficient in medical terminology
Timeline
Office Administrator/Clinical Assistant
Yonge Eglinton Medical Centre
09.2023 - Current
Operational Associate
Food Bank
10.2021 - 04.2022
Remote Customer Service Representative/ Billing
DependableIT
01.2018 - 01.2020
Customer Service Representative
Enercare
01.2017 - 12.2017
Diploma - Office Administrative- Health Service
Seneca College
Diploma - Protection, Security, And Investigations
Mohawk College
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