Tearra Jones
Manteca
Summary
Accomplished Operations Manager with a proven track record enhancing operational efficiency and employee performance. Expert in operations management and team leadership, demonstrated through improved accountability and performance outcomes. Skilled in customer relationship management and MS Office, achieving significant increases in client satisfaction and retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Merck Laboratories
03.2020 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
General Manager
24 Hour Fitness-Alameny Sport
01.2015 - 04.2020
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
On-Site Manager
Town & Country Apartments
05.2010 - 11.2014
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
- Managed daily operations for optimal efficiency and cost effectiveness.
- Implemented streamlined processes for rent collection, resulting in reduced late payments.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Collaborated with property owners to develop long-term strategies for property improvement and profitability.
Front Desk Manager
Best Western Plus Inn & Suites
08.2007 - 05.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Education
High School Diploma -
Patterson High School
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service and relationships
- Team building
- Strategic planning
- Recruitment and hiring
- Budget Management
- MS office
- Maintaining compliance
- Client relations
- Revenue forecasting
- Verbal and written communication
- Employee coaching and motivation
- Employee relations and conflict resolution
- Planning, policies and procedures implementation
Certification
CPR, BLS, FIRST AID - American Heart Assocition - Current
Guard Card - BSIS - Current
Timeline
Operations Manager
Merck Laboratories
03.2020 - 07.2024
General Manager
24 Hour Fitness-Alameny Sport
01.2015 - 04.2020
On-Site Manager
Town & Country Apartments
05.2010 - 11.2014
Front Desk Manager
Best Western Plus Inn & Suites
08.2007 - 05.2010
CPR, BLS, FIRST AID - American Heart Assocition - Current
Guard Card - BSIS - Current
High School Diploma -
Patterson High School
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