Teanna Dann
Edmonton,Canada
Summary
Committed Direct Care Worker with a proven track record in healthcare roles. Demonstrated skills in assisting with daily living activities and meal preparation. Committed to ensuring client safety and comfort through continuous monitoring and care.
Overview
13
13
years of professional experience
Work History
Health Care Aide
Loyal Care
Edmonton, AB
01.2021 - 01.2023
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Administered medication and treatments as prescribed by medical staff.
- Monitored vital signs such as blood pressure, pulse, temperature and respiration rate.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Helped patients maintain their independence while providing support when needed.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Participated in continuing education activities to stay up-to-date on best practices.
- Ensured proper documentation of all patient assessments, treatments and medications administered.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Health Care Aide
Caregivers Place
Edmonton, AB
01.2019 - 01.2021
- Liaised with healthcare teams to deliver and manage care in patient homes.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Attended training to validate or refresh basic professional skills.
- Used wheelchairs to transport patients around facility and to and from vehicles.
- Performed basic, non-invasive medical assistant duties.
Health Care Aide – Team Lead
SAIL Inc
Edmonton, AB
01.2014 - 01.2018
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Ensured proper documentation of all patient assessments, treatments and medications administered.
- Tracked and reported clients' progress based on observations and conversations.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Medical Receptionist
Dr. Bernstein’s
Edmonton, AB
01.2010 - 01.2013
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Education
Business Professional Administration Diploma -
CDI College
Edmonton, ABHealth Care Aide Certificate -
Norquest College
Edmonton, ABChild Care Level 1 -
MacEwan University
Edmonton, ABMedication Assistance Course -
Norquest College
Edmonton, ABHigh School Diploma -
Bellerose High School
St. Albert, ABSkills
- Maintained accurate and detailed reports
- Created staff schedules
- Identified and organized tasks
- Ensured adherence to operating and safety procedures
- Addressed questions and concerns
- Trained and mentored new employees
- Utilized active listening skills
- Encouraged open communication
- Maintained positive relationships with team members
- Patient-focused care
- Electronic Charting
- Medical terminology knowledge
- Patient Lifting
- Infection control procedures
- Indirect Patient Care
- Direct Patient Care
- Documentation expert
- Helping with medication
- Quick problem solver
- Database Administration
- Safety Precautions
- Compassionate
- Adaptable
- Patient Care
- Understands medical procedures
Organizationalandtechnicalskills
- Maintained accurate and detailed reports
- Created staff schedules and found replacements when required
- Identified and organized tasks to ensure completion on schedule
- Ensured adherence to operating and safety procedures at all times
Communication Skills
- Addressed questions and concerns in a professional manner
- Trained and mentored new employees on job duties, company policies and safety procedures
- Utilized active listening skills and encouraged open communication to achieve mutual understandings
- Maintained positive relationships with fellow team members to foster a creative and inclusive work environment
Timeline
Health Care Aide
Loyal Care
01.2021 - 01.2023
Health Care Aide
Caregivers Place
01.2019 - 01.2021
Health Care Aide – Team Lead
SAIL Inc
01.2014 - 01.2018
Medical Receptionist
Dr. Bernstein’s
01.2010 - 01.2013
Business Professional Administration Diploma -
CDI College
Health Care Aide Certificate -
Norquest College
Child Care Level 1 -
MacEwan University
Medication Assistance Course -
Norquest College
High School Diploma -
Bellerose High School
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