Teal Douglas
Ajax,ON
Summary
Compassionate Legal Administrator with three years of experience in legal administration and clerking, supported by a Bachelor of Arts in Criminology and crisis-line volunteer work. Expertise in client intake, crisis communication, and confidential information management. Demonstrates strong communication, judgment, and crisis-response skills, effectively managing high-conflict situations and prioritizing tasks in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Legal Assistant/Litigation Law Clerk
Glover & Associates
Ajax, Ontario
08.2023 - Current
- Serve as a primary point of contact for clients, lawyers, opposing counsel, courts, and other legal professionals, managing confidential and time-sensitive matters.
- Conduct client intake, meetings, and ongoing communication for sensitive family, estate, and litigation matters, including high-conflict and domestic violence cases, with discretion and professionalism.
- Prepared legal and court documents, including financial statements, and assisted with document execution, hearings, and litigation preparation to meet court requirements.
- Managed calendars, hearings, deadlines, and competing priorities for five lawyers, ensuring timely access to multiple active files.
- Conducted legal research, maintained accurate files and records, and corresponded with Ontario courts and opposing counsel to support case progress.
- Assumed increased responsibility as a Law Clerk in June 2024 after ten months as a Legal Assistant.
Remote Frontline Intaker
Durham Rape Crisis Center
Oshawa, Ontario
05.2023 - Current
- Completed six-week intensive crisis-line training program prior to volunteer service.
- Delivered telephone support for individuals in personal and emotional crises, fostering a sense of safety and validation.
- Responded to calls related to addiction, domestic violence, and intimate partner violence.
- Utilized active listening skills and empathy during distressing conversations.
- Maintained calm, non-judgmental demeanor throughout challenging interactions.
- Collected and recorded sensitive information to maintain confidentiality.
- Assessed situations requiring further assistance and facilitated connections to appropriate community resources.
- Exhibited composure and attentiveness during high-pressure conversations, ensuring effective communication and support.
Education
Bachelor of Arts - Criminology
Toronto Metropolitan University
Toronto04-2022
Skills
- Client Intake & Information Gathering
- Accurate Documentation & Data Entry
- Confidential Information Management
- File & Records Management
- Crisis Communication & Active Listening
- High-Pressure Environments
- Verbal & Written Communication
- Multitasking & Prioritization
- Problem Solving & Professional Judgment
- Conflict Resolution
- Team Collaboration
- Typing speed 60 WPM
Timeline
Legal Assistant/Litigation Law Clerk
Glover & Associates
08.2023 - Current
Remote Frontline Intaker
Durham Rape Crisis Center
05.2023 - Current
Bachelor of Arts - Criminology
Toronto Metropolitan University